At a Glance
- Tasks: Lead a dynamic retail team to deliver exceptional customer experiences and smash store targets.
- Company: Join Superdry, a brand known for its style and commitment to sustainability.
- Benefits: Enjoy competitive pay, generous discounts, flexible hours, and a stylish wardrobe allowance.
- Other info: Join us on an exciting journey as we launch new collections and reset our brand.
- Why this job: Be a brand ambassador and make a real impact in a fast-paced, creative environment.
- Qualifications: Retail experience and a passion for style are essential; leadership skills are a plus.
The predicted salary is between 24000 - 30000 € per year.
As a Brand Lead, you have your own style and are genuine ambassadors for our brand. You are an expert in everything that goes into delivering an amazing customer brand experience in store. You will support the management team to help motivate and lead the associates' team to smash store targets and drive excellence in their store, across all areas.
Operations & Service
- Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
- Become an expert in our style choices and bring these to life for our consumers.
- Confidently make important decisions about what’s best for our consumers, including handling consumer issues in store.
- Be a brand ambassador by role modelling our behaviours, values, and style.
- Build trust through collaboration and open communication.
- Endlessly develop your product knowledge and understanding of the business.
- Take pride in store appearance and ensure your store looks amazing.
- Takes ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver retail standards and service expectations.
- Support with key compliance tasks including loss prevention and health and safety.
- Exceed expectations at every opportunity and drive this attitude in the wider team.
- Maintain a good commercial awareness of your store, understanding the KPIs required and bring fresh ideas to the leadership team to drive performance.
- Hold keys for the store and take responsibility for opening and closing, including cash handling.
People (Responsibility may vary dependent on store)
- Support in the day-to-day supervision of the team.
- Support and motivate your teammates to deliver amazing levels of service.
- Give clear direction to focus team activity on and off the shop floor, inspiring and engaging associates to achieve daily targets.
- Lead the team, with the managers, to hit store targets and ensure your store is a great place to work.
- Effectively coordinate the team across operational tasks, guiding them with your operational expertise.
- Provide timely feedback to associates, recognising success and positively challenging poor performance.
- Contribute to the business talent review process and any formal performance review.
You Are
- Experienced in retail/sales and operations in store and ready to step up.
- All about our brand and consumers with the ability to create memorable experiences for every customer.
- Passionate about style and obsessed with product.
- Experienced in leading and motivating a team through day-to-day activities.
- Able to build relationships and communicate effectively.
- A team player who enjoys collaborating with people and working in a team to get results.
- Organized and uses time purposefully; confidently taking ownership for tasks and goals.
- Someone who sees challenges as opportunities.
- A creative thinker, always searching for the best possible solution in every situation.
- Sees change as exciting and enjoys a fast-paced environment.
- Authentic and genuine.
Working for Superdry has never been so rewarding:
- A competitive hourly rate.
- 20 days holiday plus your birthday day off.
- A new style obsessed Superdry wardrobe with our generous clothing allowance.
- Amazing staff discount with up to 50% online and in store.
- Flexible working patterns including 4 day working for full time (dependent on store availability).
- Style and Service obsession fuelled by our awesome training and development.
- Tailored made induction and onboarding to set you up for success.
- Pension contributions.
- Life assurance.
- You will work in an inclusive, diverse atmosphere with amazing sustainable premium products.
Who we are
Superdry have been making world class product for 15 years, and we’re proud of it. Our mission is to inspire and engage the contemporary style obsessed consumer, whilst leaving a positive environmental legacy. Together, we have built a brand that has cut through the global apparel market at record speed, taking market share from brands that have existed for decades. We are now on an exciting journey to reset our brand and return to our design-led roots and we are looking for talented people to join us on our journey.
Retail Team Leader in Wembley employer: FashionUnited Group
Superdry is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and passion for style are celebrated. As a Retail Team Leader, you will enjoy competitive pay, generous holiday allowances, and a fantastic staff discount, all while being part of a team that values collaboration and personal growth. With tailored training and development opportunities, you'll be empowered to lead your team to success in a fast-paced environment, making a meaningful impact on both customers and the brand.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Leader in Wembley
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Superdry's style, values, and products. This way, when you walk into that interview, you can confidently showcase your passion and knowledge, making you stand out as a genuine ambassador for the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Ask them about their experiences and any tips they might have. Building relationships can give you insider info and even a foot in the door!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've led a team, handled customer issues, or exceeded targets. This will help you demonstrate your leadership skills and ability to drive excellence in store.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Superdry family. So, get your application in and let’s make some retail magic happen!
We think you need these skills to ace Retail Team Leader in Wembley
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through. We want to see your personality and passion for the brand, so don’t hold back on sharing what makes you unique!
Show Your Experience:Make sure to highlight your retail and leadership experience. We’re looking for someone who can motivate a team and deliver an amazing customer experience, so share specific examples of how you've done this in the past.
Tailor Your Application:Take the time to tailor your application to the Retail Team Leader role. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FashionUnited Group
✨Know Your Brand Inside Out
Before the interview, dive deep into Superdry's brand values, products, and culture. Familiarise yourself with their latest collections and understand what makes them stand out in the market. This knowledge will help you demonstrate your passion for the brand and how you can contribute to delivering an amazing customer experience.
✨Showcase Your Leadership Skills
As a Retail Team Leader, you'll be expected to motivate and lead a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to inspire others and drive performance, as this will resonate well with the interviewers.
✨Emphasise Customer Experience
Be ready to discuss how you would enhance the customer experience in-store. Think of specific strategies or ideas that align with Superdry's ethos. Showing that you can confidently make decisions to improve customer satisfaction will set you apart from other candidates.
✨Prepare Questions That Matter
Interviews are a two-way street, so prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your interest but also helps you gauge if Superdry is the right fit for you. Ask about their approach to team motivation or how they measure success in store performance.
