At a Glance
- Tasks: Lead regional product operations and ensure smooth execution of global enterprise products.
- Company: Join a dynamic team at New Balance, a leader in the industry.
- Benefits: Enjoy flexible working hours, private medical insurance, and a discretionary bonus.
- Other info: Embrace a culture of diversity and inclusion while growing your career.
- Why this job: Make a real impact by solving complex business challenges with innovative tech solutions.
- Qualifications: Experience in product operations and strong understanding of business processes required.
The predicted salary is between 60000 - 75000 £ per year.
The Regional Product Operations Lead is an embedded regional role responsible for the last-mile execution, stabilization, and adoption of global enterprise products, including regionally managed ISV solutions, within a defined business domain. This role combines business analysis, solution support and activation, partnering closely with regional business stakeholders and global teams such as the global product and engineering organization to translate business needs into scalable, high-quality technology solutions. This role ensures that global and regional technology solutions work effectively in real operational scenarios, not just in design. Acting as the single point of regional ownership, the role leads end-to-end triage of complex issues, coordinates across regional and global teams (Product, Architecture, Integration, Data, etc.), and works directly with regional vendors and ISV partners to drive stable, reliable business outcomes. The role is accountable for operational confidence, not solution ownership or demand governance.
MAJOR ACCOUNTABILITIES
- Own regional, end-to-end resolution of domain-related issues spanning process, data, integration, product, and operations.
- Lead hands-on triage of real business scenarios (e.g., shipments without invoices, revenue mismatches, posting failures, integration drop-offs).
- Diagnose issues across enterprise platforms, integrations, and ISV solutions to identify root causes.
- Establish stabilization mechanisms such as reconciliation views, operational checkpoints, alerts, and documented workarounds.
- Ensure issues are not only resolved, but prevented from recurring, restoring confidence in both global and regional solutions.
Business Partnership (Domain-Focused)
- Act as the primary regional technology partner for the assigned domain.
- Build deep understanding of regional business processes, constraints, and operational priorities.
- Partner with regional business leaders to support execution using global products and approved regional solutions.
- Serve as a trusted point of accountability when operational outcomes are at risk.
Product Operations & Global Alignment
- Participate in global Product Operations ways of working, including intake, triage, and release readiness.
- Provide structured regional input to global Product, Platform, and Data teams, including requirements and constraints, validation and testing feedback, post-go-live operational insights.
- Contribute to global backlogs with clear acceptance criteria informed by regional execution realities.
- Promote adoption of global platforms and alignment with global standards.
- Act as the regional technology point of contact for approved ISV partners supporting the domain.
- Support regional execution of integrations between global platforms and ISV solutions.
- Partner with Integration and Architecture teams to validate data flows and sequencing, identify failure patterns or silent errors and improve observability and alerting.
- Own day-to-day operational relationship management with regional vendors, including issue triage and prioritization, technical troubleshooting and root-cause analysis, co-ordination of fixes across vendor, integration, and internal teams.
- Ensure ISV solutions integrate reliably with global platforms (e.g., D365 F&O, planning, finance, logistics systems).
- Validate vendor deliverables from an operational readiness and stability perspective before and after release.
- Escalate systemic issues to Global Product, Architecture, Integration, or Vendor Management teams as appropriate.
*This role does not negotiate contracts or commercial terms, but is accountable for vendor performance as it impacts regional operations.
Enablement, Adoption & Documentation
- Support regional enablement through training, SOPs, release notes, and targeted guidance.
- Ensure regional users understand how to operate effectively post release.
- Maintain clear documentation for operational support, issue resolution, and vendor interactions.
Change & Transformation Support
- Support regional execution of global initiatives and transformation programmes.
- Contribute to business readiness, SIT/UAT, and post-go-live stabilization.
- Act as an operational owner during go-lives and periods of elevated risk.
REQUIREMENTS FOR SUCCESS
- Experience in a Product Operations, Technology Business Partner, Enterprise Applications, or hybrid operational role.
- Strong domain expertise in one or more areas: Finance (R2R, O2C, P2P), Commercial (Sales, Pricing, Order Management), Value Chain (Planning, Logistics, Procurement), Manufacturing / Product Creation (MADE).
- Experience working with enterprise platforms such as Microsoft Dynamics 365 F&O.
- Hands-on experience managing system integrations and ISV-based solutions.
- Strong understanding of end-to-end business processes and data flows.
- Proven ability to operate in ambiguity and take ownership where accountability is unclear.
PREFERRED SKILLS & EXPERIENCE
- Experience in matrixed, global organizations.
- Ability to coordinate across Product, Architecture, Integration, Data, Engineering, and Vendor teams.
- Strong communication, facilitation, and problem-solving skills.
- Outcome-oriented mindset with a focus on operational stability.
- Retail, consumer goods, or omnichannel environments.
- Experience working across distributed/global teams.
- Familiarity with Agile or hybrid delivery models.
Benefits
- Discretionary Bonus Opportunity.
- Private Medical Insurance.
- Pension Scheme.
- Flexible Working Hours.
- Hybrid working (3 days on-site).
- 25 days Annual Leave per year.
- Life Insurance.
- On Site Gym.
- Employee Discount.
- Flexibility to work 20 days from anywhere each year.
- Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support).
Equal Opportunity Employer
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion. If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
Regional Product Ops Lead (Commercial) in Warrington employer: FashionUnited Group
At New Balance, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Regional Product Ops Lead role not only provides competitive benefits such as flexible working hours and private medical insurance but also presents ample opportunities for professional growth within a supportive environment that values diversity and inclusion. Located in the vibrant heart of England, our team enjoys a unique blend of local engagement and global connectivity, ensuring that every employee can contribute meaningfully to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Product Ops Lead (Commercial) in Warrington
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their challenges and think about how you can help solve them. This shows you’re not just interested in the role, but also in making a real impact.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves diagnosing issues and finding solutions, consider doing mock interviews with friends or using online resources to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Regional Product Ops Lead (Commercial) in Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in product operations and technology partnerships. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in past roles. We love candidates who can demonstrate their ability to diagnose problems and implement effective solutions, especially in a fast-paced environment.
Highlight Your Collaboration Experience:Since this role involves working closely with various teams, make sure to mention any experience you have in cross-functional collaboration. We’re looking for someone who can build strong relationships and communicate effectively across different stakeholders.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FashionUnited Group
✨Know Your Stuff
Make sure you have a solid understanding of the enterprise platforms mentioned in the job description, especially Microsoft Dynamics 365 F&O. Brush up on your knowledge of finance, sales, and logistics processes, as these are key areas for the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've triaged complex issues or managed system integrations. Think about how you diagnosed problems and what steps you took to resolve them, as this will demonstrate your hands-on experience.
✨Understand the Business Landscape
Familiarise yourself with the regional business processes and operational priorities relevant to the role. Being able to speak knowledgeably about how global products can be adapted to meet local needs will set you apart from other candidates.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since this role involves partnering with various teams, strong communication skills are essential. Be ready to explain technical concepts in a way that non-technical stakeholders can understand.
