At a Glance
- Tasks: Conduct research to enhance customer experiences and inform product decisions.
- Company: Join Dr. Martens, a global icon with a rich heritage and vibrant culture.
- Benefits: Enjoy hybrid working, generous discounts, private healthcare, and 25 days annual leave.
- Other info: Be part of a diverse team that values individuality and innovation.
- Why this job: Shape the future of an iconic brand while making a real impact on customer experience.
- Qualifications: Experience in mixed-methods research and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Dr. Martens is more than a brand - it’s a global icon with over 60 years of attitude, heritage, and cultural impact. We’re a thriving, values‑driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. If you’re ready to make your mark, you’re in the right place. At DM, our values guide everything we do: Be Yourself, Act Courageously, Show You Care. They’re not just words - they’re how we turn passion into progress.
This role sits within the global customer product capability and supports the business ambition to engage more consumers, increase conversion, and build long‑term customer value. Through close collaboration with Senior UX / UI Designer, CX/CRO roles, Product Owners, Experience teams, Technology, and Commercial partners, the UX Researcher ensures customer evidence is embedded into discovery, prioritisation, ideation, and optimisation across markets, while allowing for local nuance where required.
The UX Researcher plays a critical role in shaping how customers experience Dr. Martens across digital touchpoints by uncovering needs, behaviours, motivations, and barriers that inform better product and experience decisions. The role contributes to a more unified, evidence‑led, and customer‑centred experience by translating qualitative and quantitative insight into clear opportunities, recommendations, and priorities.
Core Accountabilities- Research Strategy & Execution: Define and deliver research plans aligned to product and customer journeys, using a mix of qualitative and quantitative methods to identify needs and friction.
- Insight Generation & Impact: Synthesize findings into clear, actionable insights that inform product decisions, design improvements, and roadmap priorities.
- Operational Excellence: Manage research operations, tools, and knowledge repositories to ensure insights are scalable, accessible, and efficiently produced.
- Compliance & Best Practice: Uphold GDPR, ethical standards, and inclusive research practices while safeguarding participant data and ensuring informed consent.
- Collaboration & Innovation: Work cross‑functionally with product and design teams, leveraging AI and workshops to translate insights into tangible outcomes and drive continuous improvement.
- Mixed-Methods & Methodology Expertise: Strong capability across qualitative and quantitative research, with sound judgement on selecting the right approach.
- Insight Generation & Communication: Ability to synthesise complex data into clear narratives, frameworks, and actionable, evidence‑led recommendations.
- Customer & Data-Driven Mindset: Focus on customer needs and behaviours, combining qualitative insights with analytics, experimentation, and NPS data to inform decisions.
- Collaboration & Agile Delivery: Skilled at facilitating cross‑functional workshops and working within agile teams to translate research into prioritised actions.
- Operational Excellence & Innovation: Proficient with research tools and repositories, while leveraging automation and AI to drive efficiency, consistency, and scalability.
What’s In It For You:
- Hybrid working
- Welcome free pair of Docs
- ‘Buy as you Earn’ Share scheme
- 65% off all Docs
- 50% off Accessories
- Pension Scheme through Aviva
- 25 Days Annual Leave + Bank Holidays
- Private healthcare
- 2 paid volunteer days per year
If you’re excited to own your impact, shape the future of an iconic brand, and grow your career in a place that champions individuality - we’d love to hear from you.
Equal Opportunity: At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.
UX Researcher employer: FashionUnited Group
Dr. Martens is an exceptional employer that champions individuality and fosters a vibrant, inclusive work culture where diverse thinkers can thrive. With a commitment to employee growth, the company offers hybrid working, generous benefits including a share scheme, private healthcare, and ample annual leave, ensuring that team members feel valued and empowered to make a meaningful impact on a globally recognised brand. Join us in shaping the future of Dr. Martens while enjoying a supportive environment that encourages authenticity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land UX Researcher
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dr. Martens on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by diving deep into Dr. Martens' values and culture. We should be ready to show how we embody 'Be Yourself, Act Courageously, Show You Care' in our work and personal experiences.
✨Tip Number 3
Practice our UX research skills! We can set up mock interviews or usability tests with friends to refine our approach. This will help us articulate our insights clearly during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in being part of the Dr. Martens family.
We think you need these skills to ace UX Researcher
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through. We want to see your personality and how you align with our values at Dr. Martens. Don’t be afraid to show us what makes you unique!
Tailor Your Application:Make sure to customise your CV and cover letter for the UX Researcher role. Highlight your relevant experience and skills that match the job description. We love seeing how your background fits into our mission!
Showcase Your Insights:As a UX Researcher, your ability to generate actionable insights is key. Use your application to demonstrate how you've turned research findings into impactful decisions in the past. We’re keen to see your thought process!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our official website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at FashionUnited Group
✨Know Your UX Research Methods
Make sure you’re well-versed in both qualitative and quantitative research methods. Be ready to discuss how you've applied these techniques in past projects, and think of specific examples that showcase your ability to uncover customer needs and behaviours.
✨Align with Dr. Martens' Values
Familiarise yourself with Dr. Martens' core values: Be Yourself, Act Courageously, Show You Care. Prepare to share how your personal values align with theirs and how you can contribute to a culture that champions individuality and collaboration.
✨Prepare for Cross-Functional Collaboration
Since the role involves working closely with various teams, think about your experiences in cross-functional settings. Be ready to discuss how you’ve facilitated workshops or collaborated with designers and product owners to translate insights into actionable outcomes.
✨Showcase Your Insight Generation Skills
Be prepared to demonstrate your ability to synthesise complex data into clear, actionable insights. Bring examples of how your research has directly influenced product decisions or design improvements, and be ready to explain your thought process behind those insights.
