Sales Associate | Part Time (8 hours) in Sheffield

Responsibilities:

• Represents the brand to the highest standard in their personal styling, grooming standards, demeanour and overall appearance.
• Confident in conveying to customers their knowledge of brand history, design process and our global omni channel business.
• Conducts themselves in line with company values.
• Adapts well to change.
• Takes pride in the store in maintaining all aspects of silent-service, brand standards and store cleanliness.
• Inquisitive and keeps up to date with company news.
• Provides an elevated customer experience.
• Delivers a personalised service experience using the Reiss Experience CIC philosophy, across all customer interactions and touch points.
• Prioritises the customer making sure that they always feel appreciated and valued.
• Demonstrates they are an expert by inspiring and advising customers with all available products and services.
• Builds and nurtures customer relationships, creating a loyal customer base.
• Shares in depth knowledge of product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers.
• Meets targets and delivers expected results; is aware of the store and their own individual targets and KPIs.
• Delivers personal sales targets and KPIs.
• Uses all tools and services available to achieve personal targets.
• Understands how the store and business makes and loses money.
• Understands what is required of them in their role and how they impact their business.
• Maintains a safe and operationally efficient store environment.
• Adheres to all company policies and procedures.
• Completes all stock in and out processes accurately and to required deadlines.
• Protects the store from any potential loss, i.e. stock, financial or data.
• Follows all operational and cash handling procedures correctly.
• Works with a sense of urgency, effectively balancing multiple requests and tasks.
• Contributes to a high performing team.
• Communicates effectively with other team members.
• Takes responsibility for their own development and completes required training.
• Responds positively to feedback, seeing it as an opportunity to grow.
• Understands how their behaviour can impact the team.
• Supports other team members to succeed.
• Contributes to a positive store environment; is reliable, completing all tasks and requests as required.
• Understands when to escalate an issue or difficult situation to management.
• Contributes to a diverse and inclusive environment.