At a Glance
- Tasks: Coordinate sales operations, manage customer orders, and enhance service excellence.
- Company: Join the iconic Dr. Martens team with a vibrant culture.
- Benefits: Hybrid working, 65% off Docs, and a welcoming team environment.
- Other info: Diverse and inclusive workplace that values individuality.
- Why this job: Shape the future of a legendary brand while growing your career.
- Qualifications: Proficiency in ERP/CRM systems and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
As our Sales Operations Coordinator you’ll be part of the Sales team working closely with brilliant people across the business. Reporting directly to Sales Operations Lead, you’ll be at the core of fast‑moving, high‑impact initiatives shaping Dr. Martens - today and for the future. This role is a 12 month Fixed Term Contract.
WHERE YOU CONTRIBUTE
- Ensure timely and accurate entry, validation, and release of customer orders in line with allocation coverage, delivery dates, and company targets.
- Act as the primary point of contact for wholesale partners and internal teams, resolving queries promptly to maintain service excellence and protect against failures in quality, cost, or delivery.
- Manage returns strictly in accordance with company guidelines, ensuring compliance and minimising financial impact.
- Maintain and audit customer master data, ensuring integrity across ERP/CRM systems.
- Provide regular reporting on workload, order status, and operational KPIs to Sales Manager.
- Liaise with Supply & Demand, Distribution Centre, and Finance to ensure seamless execution of fulfilment, credit resolution, and value‑added services (VAS).
- Identify process inefficiencies and propose improvements to enhance operational speed, accuracy, and scalability.
- Highlight and escalate issues impacting order fulfilment, inventory allocation, or customer satisfaction, ensuring proactive resolution.
KEY SKILLS & CAPABILITIES
- Technical Expertise - Strong proficiency in ERP and CRM systems; advanced Excel skills; EDI literacy is a plus.
- Analytical & Detail Orientation - Ability to interpret data, maintain accuracy, and identify trends or anomalies.
- Process & Operational Knowledge - Deep understanding of order‑to‑cash processes, supply chain principles, and wholesale operations.
- Communication & Collaboration - Exceptional interpersonal skills to manage relationships across internal teams and external partners.
- Problem‑Solving & Adaptability - Ability to work in a fast‑paced environment, prioritise effectively, and adapt to change.
- Customer Orientation - Commitment to delivering a premium experience for wholesale partners and safeguarding brand reputation.
- Language Skills - Fluent in English; proficiency in local language(s) essential for market (e.g., French, Dutch, German).
WHAT’S IN IT FOR YOU?
- Hybrid working – 3 days in office
- Welcome to the family free pair of Docs
- 65% off all Docs
READY TO FILL YOUR BOOTS?
If you’re excited to own your impact, shape the future of an iconic brand, and grow your career in a place that champions individuality — we’d love to hear from you.
ABOUT DR. MARTENS
At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.
LOCATION England, United Kingdom of Great Britain and Northern Ireland
Sales Operations Coordinator FTC employer: FashionUnited Group
At Dr. Martens, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Sales Operations Coordinator, you'll enjoy the benefits of hybrid working, generous discounts on our iconic products, and the opportunity to collaborate with talented individuals in a dynamic environment. We are committed to your professional growth and encourage you to bring your authentic self to work, making this an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Coordinator FTC
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dr. Martens on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by knowing the company inside out. Dive into Dr. Martens' history, values, and recent news. This shows we’re genuinely interested and helps us stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with us. This will help us articulate our skills and experiences clearly, especially how they relate to the Sales Operations Coordinator role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression and keep us top of mind for the hiring team.
We think you need these skills to ace Sales Operations Coordinator FTC
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Operations Coordinator role. Highlight your experience with ERP/CRM systems and any relevant skills that match the job description. We want to see how you can contribute to our team!
Showcase Your Analytical Skills:Since this role requires a keen eye for detail and strong analytical abilities, include examples of how you've interpreted data or improved processes in previous roles. We love seeing candidates who can think critically and solve problems!
Communicate Clearly:Your written application is your first chance to impress us, so make it count! Use clear and concise language, and ensure there are no typos or grammatical errors. Good communication is key in this role, so show us what you've got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you're serious about joining the Dr. Martens family!
How to prepare for a job interview at FashionUnited Group
✨Know Your Numbers
As a Sales Operations Coordinator, you'll be dealing with data and KPIs regularly. Brush up on your Excel skills and be ready to discuss how you've used data to drive decisions in the past. Bring examples of reports you've created or insights you've derived from data.
✨Understand the Order-to-Cash Process
Familiarise yourself with the order-to-cash process and supply chain principles. Be prepared to explain how you would manage customer orders and resolve issues that may arise. Showing that you understand these processes will demonstrate your readiness for the role.
✨Showcase Your Communication Skills
This role requires exceptional interpersonal skills. Think of examples where you've successfully managed relationships with partners or internal teams. Be ready to discuss how you handle queries and maintain service excellence, as this will be key to your success.
✨Be Proactive About Problem-Solving
Highlight your ability to identify inefficiencies and propose improvements. Prepare to discuss a time when you spotted a problem and took the initiative to resolve it. This will show your adaptability and commitment to enhancing operational speed and accuracy.
