At a Glance
- Tasks: Lead a dynamic retail team to deliver exceptional customer service and drive sales.
- Company: Join Reiss, a leading luxury brand with a global presence.
- Benefits: Enjoy up to 75% employee discount, structured training, and 25 days of holiday.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Be part of a vibrant team and make a real impact in a premium retail environment.
- Qualifications: Experience in supervising teams and a strong customer service background.
The predicted salary is between 30000 - 40000 € per year.
With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.
Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do. For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.
What’s the role about? Join our dynamic Retail team in Brent Cross as a Sales Manager. In this pivotal new role, you’ll support the management team, ensuring team members are motivated to achieve targets and maintain a safe, efficient store environment.
Who you are
- Previous experience of supervising a team
- Strong background in a customer facing role ideally within a premium or luxury environment
- Ability to guide and coach others
- Flexibility and ability to adapt to changing priorities
- Ability to work in a fast-paced retail environment
- Have excellent communication and interpersonal skills
- Have excellent organisational and decision-making skills
- Excels under pressure
What you’ll be doing
- Delivering a premium, genuine and tailored customer service experience which exceeds our customers’ expectations
- Act as a role model; inspiring and guiding your team with dedication, integrity and genuine warmth
- Drive sales by monitoring the team’s KPIs and leading by example with exceptional service
- Work with the store leadership team to ensure clarity of business plan is cascaded throughout the team
- Providing an in depth knowledge of our brand and our products to our customers and your team
- Actively engage and undertake duties that supports the store operations
- Delivering team briefs and contribute to team meetings
- Supporting the store management in assisting with team development
What we’ll do for you
- Business wear allowance
- Employee discount up to 75%
- Sales and service bonus scheme
- Refer a friend bonus scheme
- Structured training and development programs
- Employee Assistance Programmes: Retail Trust and Life Works
- 25 days of holiday
If you want to start your story at Reiss as our Sales Manager, don’t miss out - apply now!
We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates. It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.
Location: England, United Kingdom of Great Britain and Northern Ireland
Sales Manager (Floor manager) employer: FashionUnited Group
Reiss is an exceptional employer that prioritises employee growth and development within a vibrant retail environment. Located in Brent Cross, our team enjoys a supportive culture that values diversity and offers generous benefits, including a substantial employee discount and structured training programmes. Join us to be part of a luxury brand that not only aims for excellence in customer service but also fosters a collaborative atmosphere where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Manager (Floor manager)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Reiss's values, products, and customer service approach. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in previous roles, especially in fast-paced environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the position and keep you top of mind.
We think you need these skills to ace Sales Manager (Floor manager)
Some tips for your application 🫡
Show Your Passion for Luxury:When you're writing your application, let your love for luxury brands shine through! We want to see how your previous experiences align with our commitment to quality and elegance. Make it personal and relatable!
Highlight Your Team Leadership Skills:As a Sales Manager, you'll be guiding a team, so don’t forget to showcase your leadership experience. Share specific examples of how you've motivated others and achieved targets in the past. We love a good success story!
Tailor Your Application:Make sure to customise your application for this role. Use keywords from the job description to demonstrate that you understand what we’re looking for. It shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re on your way!
How to prepare for a job interview at FashionUnited Group
✨Know the Brand Inside Out
Before your interview, dive deep into Reiss's history, values, and product range. Understanding their commitment to sustainability and luxury will help you connect with the brand during your conversation.
✨Showcase Your Leadership Skills
As a Sales Manager, you'll need to inspire your team. Prepare examples of how you've successfully led a team in the past, focusing on your ability to motivate and coach others in a fast-paced environment.
✨Demonstrate Exceptional Customer Service
Be ready to discuss your approach to delivering premium customer service. Think of specific instances where you exceeded customer expectations and how you can bring that same level of service to Reiss.
✨Prepare for Scenario Questions
Expect questions about handling pressure and adapting to changing priorities. Practice responses that highlight your organisational skills and decision-making abilities, especially in challenging situations.
