At a Glance
- Tasks: Deliver amazing customer experiences and support retail operations in a vibrant team.
- Company: Join a passionate retail brand committed to inclusivity and community.
- Benefits: Enjoy bonuses, generous holiday, healthcare plans, and volunteer days.
- Other info: Flexible hours with opportunities for personal growth and community involvement.
- Why this job: Be part of a dynamic environment where your passion for fashion shines.
- Qualifications: A love for retail and a knack for teamwork and customer engagement.
The predicted salary is between 10 - 12 € per hour.
Please, note this role is an 8 hours contract and weekend availability may be required.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.
PRIMARY OBJECTIVE OF THE JOB
Ensure we are the best on the high street for delivering an amazing customer experience.
WHAT YOU’LL BE DOING
- You’ll report to the Shop Manager and sit within our Retail team.
- Customer Experience
- Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
- Holding an understanding of shop KPIs and working to continuously improve them.
- Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
- Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
- Using knowledge of promotions or discounts available to inform our customers and increase sales.
- Assisting in events including Customer Event and preview evenings.
- Product Presentation and Visual Standards
- Maintaining high visual standards instore.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.
- Shop Operations
- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
- Supporting in stock management processes such as stocktakes.
- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
- Being a team player and playing an active role in team briefs.
- Understanding and complying with the Health & Safety and emergency procedures in store.
- Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
- Efficiently and accurately fulfilling ship from store and Click + Collect processes.
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
Benefits
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 days paid (as per your contracted hours) per year to volunteer in the local community
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Customer Host (8 HRS) in Royal Tunbridge Wells employer: FashionUnited Group
Join a vibrant team at our retail location, where your passion for fashion and commitment to exceptional customer service will be celebrated. We offer a supportive work culture that encourages personal growth, with benefits like a quarterly bonus, generous holiday allowance, and opportunities to volunteer in the community. Experience the joy of working in an environment that values diversity and ethical practices, making every day meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Host (8 HRS) in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer experience strategies. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their retail family.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Host. Think about how you'd engage customers, handle queries, and promote products. The more prepared you are, the more confident you'll feel in the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows you're proactive and keen to learn from those already in the game.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Host (8 HRS) in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Passion:Let your love for retail and fashion shine through in your application. We want to see how you go the extra mile to create amazing customer experiences, so share any relevant stories or experiences that highlight your passion.
Be Friendly and Inspiring:Remember, we’re looking for someone who embodies our A.C.E pillars. Use your application to demonstrate how you can be friendly and inspiring, both to customers and your teammates. A positive attitude goes a long way!
Highlight Team Spirit:Since this role thrives in a team environment, make sure to mention any teamwork experiences you've had. We love seeing how you’ve collaborated with others to achieve common goals, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FashionUnited Group
✨Know Your Customer Experience
Before the interview, brush up on the A.C.E pillars: Be Friendly, Be Inspiring, and Be Invaluable. Think of examples from your past experiences where you’ve gone the extra mile for a customer. This will show your passion for delivering an amazing customer experience.
✨Showcase Your Team Spirit
Since this role thrives in a team environment, be ready to discuss how you’ve collaborated with others in previous jobs. Share specific instances where you inspired or supported your teammates, as this will highlight your ability to fit into their retail team.
✨Understand the Brand and Products
Familiarise yourself with the brand’s product ranges and their features. Be prepared to discuss how you would explain these to customers. This knowledge will demonstrate your commitment to the role and your ability to engage customers effectively.
✨Prepare for Operational Questions
Expect questions about shop operations, such as stock management and visual standards. Think of examples where you’ve successfully managed stock or maintained high visual standards in a retail setting. This will show that you understand the importance of these aspects in providing a great customer experience.
