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- Tasks: Lead a team to deliver an amazing customer experience and smash store targets.
- Company: Join Superdry, a brand that values style and authenticity.
- Benefits: Competitive pay, 20 days holiday, staff discount, and flexible working options.
- Other info: Enjoy a supportive culture with great training and career growth opportunities.
- Why this job: Be a brand ambassador and make a real impact in a fast-paced environment.
- Qualifications: Retail experience and a passion for style and teamwork.
The predicted salary is between 30000 - 40000 £ per year.
As a Brand Lead you have your own style and are genuine ambassadors for our brand. You are an expert in everything that goes into delivering an amazing customer brand experience in store. You will support the management team to help motivate and lead the associate’s team to smash store targets and go above and beyond to drive excellence in their store, across all areas.
Operations & Service
- Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
- Become an expert in our style choices and bring these to life for our consumers.
- Confidently make important decisions about what’s best for our consumers, including taking on ownership for handling consumer issues in store.
- Be a brand ambassador by role modelling our behaviours, values, and style.
- Be a positive role model for others, building trust through collaboration and open and honest communication.
- Endlessly develop your product knowledge and understanding of the business.
- Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing.
- Takes ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver the retail standards and service expectations.
- Support with key compliance tasks where needed including loss prevention and health and safety.
- Exceed expectations at every opportunity and drive this attitude in the wider team.
- Embrace the Superdry culture and take every opportunity to share this with your colleagues.
- Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to the leadership team to drive performance against them.
- Get things done. We don’t want you to just tick the boxes, we want each day to be productive where you make a positive impact for your store and feel proud.
- Hold keys for the store and take responsibility for opening and closing, including cash handling.
People (Responsibility may vary dependent on store)
- Support in the day‑to‑day supervision of the team.
- Support and motivate your teammates to deliver amazing levels of service.
- Give clear direction to focus team activity on and off the shop floor, inspire and engage associates to achieve daily targets and review their progress.
- Lead the team, with the managers, to hit store targets and ensure your store is a great place to work.
- Effectively coordinate the team across operational tasks, guiding them with your operational expertise.
- Provide timely feedback to associates, recognising success and positively challenging poor performance.
- Contribute to the business talent review process and any formal performance review.
You Are
- Experienced in retail/sales and operations in store and ready to step up.
- All about our brand and consumers with the ability to create memorable experiences for every customer.
- Passionate about style and obsessed with product.
- Experienced in leading and motivating a team through day‑to‑day activities.
- Exposure to people management activities.
- Able to build relationships and communicate effectively.
- A team player who enjoys collaborating with people and working in a team to get results.
- Organised and uses time purposefully/effectively; confidently taking ownership for tasks and goals.
- Someone who sees challenges as opportunities.
- A creative thinker, always searching for the best possible solution in every situation.
- Sees change as exciting and enjoys a fast‑paced environment.
- Authentic and genuine.
Working for Superdry has never been so rewarding…
- A competitive hourly rate.
- 20 days holiday plus your birthday day off.
- A new style obsessed Superdry wardrobe with our generous clothing allowance.
- Amazing staff discount with up to 50% online and in store.
- Flexible working patterns inc. 4 day working for full time (dependent on store availability).
- Style and Service obsession fuelled by our awesome training and development.
- Tailored made induction and onboarding to set you up for success.
- Pension contributions.
- Life assurance.
- You will work in an inclusive, diverse atmosphere with amazing sustainable premium products.
Retail Team Leader employer: FashionUnited Group
Contact Detail:
FashionUnited Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Superdry's products, values, and culture. This way, when you walk into that interview, you can confidently showcase your passion and understanding of what makes the brand tick.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Ask them about their experiences and any tips they might have for landing a role as a Brand Lead. Personal connections can make all the difference!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios in-store, like motivating your team or resolving customer issues. Practising these responses will help you shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Superdry family. Let’s get you that dream job!
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for retail and how you connect with our brand.
Tailor Your Application: Make sure to customise your application to highlight your experience in retail and how it aligns with the Brand Lead role. Use examples that showcase your ability to motivate teams and deliver exceptional customer experiences.
Showcase Your Style Knowledge: Since we’re all about style, share your insights on current trends and how you can bring our products to life for customers. This will demonstrate your passion and understanding of what makes Superdry unique!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at FashionUnited Group
✨Know Your Brand Inside Out
Before the interview, dive deep into Superdry's brand values, products, and culture. Familiarise yourself with their latest collections and understand what makes their customer experience unique. This will help you speak confidently about how you can embody the brand as a Retail Team Leader.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your colleagues or resolved conflicts. Highlighting your ability to inspire and engage others will demonstrate that you're ready to take on the responsibilities of a Brand Lead.
✨Emphasise Your Customer Focus
Be ready to discuss how you’ve created memorable experiences for customers in previous roles. Share stories that illustrate your passion for service and how you’ve handled consumer issues effectively. This will show that you understand the importance of delivering an amazing brand experience.
✨Bring Fresh Ideas to the Table
Think about innovative ideas you could bring to the store to drive performance and enhance the customer experience. Whether it’s a new visual merchandising concept or a way to improve team communication, showcasing your creativity will set you apart as a candidate who is proactive and forward-thinking.