At a Glance
- Tasks: Lead a team to deliver exceptional service and create a premium brand experience.
- Company: Join NIKE, a leader in sports and fashion, with a vibrant team culture.
- Benefits: Competitive pay, performance bonuses, generous discounts, and a fresh NIKE outfit.
- Other info: Flexible hours and great opportunities for career growth await you.
- Why this job: Be a brand ambassador and make a real impact in the retail world.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 € per year.
Nike London is looking for a Team Lead to provide world-class service to the consumer.
What you bring:
- As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers.
- You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere.
- You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns.
- You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives.
- You will also ensure the store complies with all NIKE standards and guidelines.
Skills & Scope:
- COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches.
- ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
- CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.
What you get:
- One of the best compensation and benefits packages in the industry.
- Opportunity for monthly performance-based bonus.
- A supportive team that values.
- A career at a company at the forefront of the sports and fashion industry.
- Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.
Qualifications:
- Customer service and/or retail experience preferred.
- Ability to manage a small team of peers.
- Effective communicator, brand ambassador, and collaborative teammate.
- Demonstrated ability to apply product sales techniques.
- Flexible with scheduling and available to work retail hours (7am-10pm), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Retail Lead - London employer: FashionUnited Group
Nike London is an exceptional employer, offering a vibrant work culture that prioritises teamwork and personal growth. Employees benefit from one of the industry's best compensation packages, including performance-based bonuses and generous discounts, all while being part of a leading brand in sports and fashion. With opportunities for career advancement and a commitment to inclusivity, Nike fosters an environment where every team member can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Lead - London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Nike's social media and website to understand their values and vibe. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your pitch! Think about how your past experiences align with the role of a Retail Lead. Be ready to share specific examples of how you've delivered exceptional customer service or led a team. We want to hear your stories!
✨Tip Number 3
Dress the part! When you show up for your interview, wear something that reflects Nike's style. It shows you understand the brand and are ready to represent them on the sales floor. Plus, it boosts your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Retail Lead - London
Some tips for your application 🫡
Show Your Passion for the Brand:When you're writing your application, let your love for Nike shine through! Share why you’re excited about the brand and how you can contribute to delivering that world-class service we all strive for.
Highlight Relevant Experience:Make sure to showcase any customer service or retail experience you have. We want to see how you've managed teams or delivered exceptional experiences in the past, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. This helps us see your communication skills right from the start!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at FashionUnited Group
✨Know Your Brand
Before the interview, dive deep into Nike's values, mission, and recent initiatives. Being able to discuss how you align with their brand ethos will show your passion and commitment to delivering exceptional consumer service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate and coach others, as well as how you’ve created a positive work atmosphere. This is key for a Team Lead role!
✨Understand the Consumer Experience
Think about what makes a great shopping experience. Be ready to share your ideas on how to enhance the consumer journey and ensure that your team delivers top-notch service on the sales floor.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare scenarios where you had to identify and solve issues in a retail environment, especially those that involved teamwork and collaboration with management.
