At a Glance
- Tasks: Engage and excite customers while delivering top-notch service in a vibrant retail environment.
- Company: Join the New Balance family, a growing sportswear brand with a passion for teamwork.
- Benefits: Competitive pay, bonus potential, generous staff discounts, and great development opportunities.
- Other info: Flexible hours, inclusive culture, and opportunities to work across Europe.
- Why this job: Be a brand ambassador and make a real impact on customer experiences every day.
- Qualifications: Team player with a passion for retail and strong customer service skills.
The predicted salary is between 12 - 15 £ per hour.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties that are required from the management team
REQUIREMENTS FOR SUCCESS:
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Retail Associate (16 hours) - Oxford Street employer: FashionUnited Group
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values growth and development. Our Oxford Street location offers a vibrant work culture where associates can thrive through competitive compensation, generous staff discounts, and excellent opportunities for personal and professional growth. Join us to be part of an inclusive team that is passionate about delivering exceptional customer experiences while enjoying the benefits of a flexible work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Associate (16 hours) - Oxford Street
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into New Balance's history, values, and products. This way, you can show your passion and knowledge during the chat, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can engage and excite customers. Role-play with a friend or family member to get comfortable with handling different situations that might come up in-store.
✨Tip Number 3
Be ready to showcase your teamwork! During interviews, share examples of how you've worked well in a team before. Highlighting your ability to collaborate will show that you're a great fit for the New Balance family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to embark on this exciting journey with us.
We think you need these skills to ace Retail Associate (16 hours) - Oxford Street
Some tips for your application 🫡
Show Your Passion:Let your love for retail and customer service shine through in your application. We want to see how excited you are about joining our team and engaging with customers!
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We’re looking for team players who can contribute to our store's success, so showcase your achievements!
Craft a Personal Cover Letter:Use your cover letter to tell us why you want to work with New Balance specifically. Share any personal experiences that connect you to our brand and values – we love a good story!
Apply Through Our Website:For the best chance of joining our incredible team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you started on this exciting journey!
How to prepare for a job interview at FashionUnited Group
✨Know the Brand Inside Out
Before your interview, make sure you research New Balance thoroughly. Understand their values, mission, and product range. This will not only help you answer questions confidently but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you engaged with customers, resolved issues, or went the extra mile. This will demonstrate that you can deliver total customer satisfaction, which is key for this role.
✨Be a Team Player
During the interview, highlight your ability to work well in a team. Share stories that illustrate your collaborative spirit and how you contribute to a positive team environment. New Balance values teamwork, so showing that you can fit into their culture is crucial.
✨Prepare for Role-Play Scenarios
Expect some role-play scenarios during the interview where you might have to engage with a 'customer'. Practice how you would greet them, ask questions, and handle their needs. This will help you feel more comfortable and showcase your communication skills effectively.
