At a Glance
- Tasks: Analyse data to improve productivity and support decision-making at Burberry.
- Company: Join Burberry, a creative brand committed to sustainable luxury and community impact.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Collaborate with diverse teams and enjoy a fast-paced, innovative workplace.
- Why this job: Make a real difference by transforming data into actionable insights for a global brand.
- Qualifications: Strong analytical skills and experience with Excel and BI tools like Tableau.
The predicted salary is between 36000 - 60000 € per year.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
Reporting to the Productivity & Training Manager, the Productivity Improvement Analyst supports a global reporting framework, delivering accurate data and MI to Global Customer Service and wider business teams. You will produce and enhance daily, weekly, and monthly performance reports, using data-led insights to drive improvement across the Global Contact Centre network. Working closely with the Senior Data Analyst, you’ll help build and maintain automated reporting, translating complex data into clear, actionable insights for stakeholders. The role also includes preparing concise, high-impact presentations for senior leadership, including EXCO and CEO reporting, to support strategic decision-making.
RESPONSIBILITIES
- Produce regular and ad hoc reporting using Excel and Tableau for Global Customer Service Teams.
- Own MI reporting and analysis across Operational Performance (regional and global), Productivity, and Customer Service Financial Reporting.
- Conduct data modelling, requirements gathering, gap analysis, and develop strategies for business intelligence solutions.
- Utilise large volumes of internal and external data sources for model development and analysis.
- Identify opportunities to improve efficiency, productivity, and cost effectiveness through detailed data and business analysis, including root cause investigations.
- Maintain strong working knowledge of Customer Service technologies and systems (e.g., Vonage, SAP C4C, LivePerson) and associated infrastructure.
- Develop high-quality presentations using PowerPoint, translating complex data into clear executive-level insights, and confidently present findings and recommendations to Senior Leadership Teams.
- Support strategic, tactical, and operational transformation initiatives across processes, systems, and organisational structures using structured project management methodologies.
- Build and maintain strong stakeholder relationships, effectively communicating insights and recommendations to Global Regional Centres, Management Teams, and Customer Service Operation.
PERSONAL PROFILE
- Strong analytical skills with experience producing business performance reports.
- Advanced Excel / BI tools knowledge (Tableau, Salesforce analytics, Hana).
- Ability to interpret data and translate it into actionable insights.
- Excellent communication skills, with the ability to present complex insights to diverse audiences.
- High motivation and flexibility to manage changing priorities in a fast paced environment.
- Strong time management skills, with the ability to plan and prioritise multiple tasks and requests.
- A strong sense of ownership, driving tasks and projects through to completion.
- Experience in customer service operations is advantageous.
- Strong stakeholder management and communication skills.
Productivity Improvement Analyst employer: FashionUnited Group
At Burberry, we foster a vibrant and inclusive work culture that champions creativity and innovation, making it an exceptional employer for those looking to make a meaningful impact. Our commitment to employee growth is evident through continuous learning opportunities and the chance to collaborate with diverse teams on transformative projects. Located in the heart of England, we offer a dynamic environment where your contributions directly influence our mission to drive sustainable luxury and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Productivity Improvement Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Burberry. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by practising your data storytelling skills. You’ll need to translate complex insights into clear messages, so get comfy with your Excel and Tableau reports!
✨Tip Number 3
Show off your analytical prowess! Bring examples of how you've used data to drive improvements in past roles. This will demonstrate your fit for the Productivity Improvement Analyst position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Burberry team.
We think you need these skills to ace Productivity Improvement Analyst
Some tips for your application 🫡
Show Your Analytical Skills:Make sure to highlight your analytical skills in your application. We want to see how you can produce and interpret business performance reports, so share examples of your experience with data analysis and reporting tools like Excel and Tableau.
Tailor Your Presentation Style:Since you'll be preparing high-impact presentations for senior leadership, it’s crucial to demonstrate your ability to communicate complex insights clearly. Use your application to showcase any relevant experience in creating presentations that translate data into actionable insights.
Emphasise Your Stakeholder Management:We value strong relationships with stakeholders, so don’t forget to mention your experience in managing these relationships. Share specific examples of how you've effectively communicated insights and recommendations to diverse audiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at FashionUnited Group
✨Know Your Data Tools
Make sure you brush up on your Excel and Tableau skills before the interview. Burberry is looking for someone who can produce and enhance performance reports, so being able to demonstrate your proficiency with these tools will set you apart.
✨Prepare for Complex Insights
Practice translating complex data into clear, actionable insights. You might be asked to present findings or recommendations, so having a few examples ready will show that you can communicate effectively with diverse audiences.
✨Understand the Company Culture
Familiarise yourself with Burberry's values and commitment to creativity and sustainability. Showing that you align with their purpose will not only impress them but also help you articulate how you can contribute to their mission.
✨Showcase Your Stakeholder Management Skills
Be prepared to discuss how you've built and maintained strong relationships in previous roles. Burberry values effective communication, so sharing specific examples of how you've engaged with stakeholders will highlight your fit for the role.
