At a Glance
- Tasks: Manage customer data and support CRM projects to enhance client relationships.
- Company: Join the iconic PRADA team in a creative, international environment.
- Benefits: Inclusive workplace, professional growth opportunities, and a focus on excellence.
- Other info: Dynamic role with a focus on customer satisfaction and team collaboration.
- Why this job: Be part of a luxury brand that values your talent and passion.
- Qualifications: Experience in CRM, strong communication skills, and proficiency in Excel.
The predicted salary is between 35000 - 45000 € per year.
JOB PURPOSE
In Store CRM Manager consolidates the data regarding customers, and providing the store team with the information required to consolidate the clientele and supporting managers in the implementation of specific CRM projects at the store level.
RESPONSIBILITIES
- Ensure customer data accuracy inputted by store team as well as validating data accuracy in system
- Review and analyze SA performance including all elements of KPIs and MBOs (iPhone Interaction result, CRM activity results) provide SM with individual SA overview and strategy
- Launch and monitor new CRM system/function in store
- Communicate with local Retail team
- Generate and assist the interpretation of report in store
- Manage customer list and ensure strategized local marketing activities
- Assist SM to setup in store CRM action plan by considering the event calendar and business environment
- Conduct regular CRM training with sales team
- Support SM in all the activities related to VOCE Project (customer satisfaction surveys) with a focus on store feedback collection & customer Follow Up Action
Requisites to cover the role/task
- Strong company commitment with a proven track record of strong client development
- In store-service oriented
- Customer-centric approach
- Proficient in the main IT/digital tools
- Familiar with Excel function and analytical
- Engaging with strong interpersonal and communication skills
KNOWLEDGE AND SKILLS
- Proven experience in CRM, including a strong understanding of key performance indicators (KPIs)
- Solid knowledge of luxury goods and products
- Proficient in Microsoft Office Suite, particularly Excel
- Ability to work effectively within a team
- Results-oriented with the ability to work independently towards objectives
- Demonstrated training and coaching skills
- Excellent communication and interpersonal skills.
- Fluency in English
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
PRADA In-Store CRM Manager, Bond Street employer: FashionUnited Group
Prada Group is an exceptional employer, offering a vibrant and inclusive work culture that fosters creativity and professional growth. As an In-Store CRM Manager at our prestigious Bond Street location, you will benefit from a supportive team environment, comprehensive training opportunities, and the chance to engage with luxury products while contributing to innovative CRM strategies. We are dedicated to nurturing talent and ensuring equal opportunities for all, making it a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land PRADA In-Store CRM Manager, Bond Street
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Prada, especially those in CRM roles. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a mini presentation or portfolio that highlights your CRM experience and how you can boost customer engagement at Prada. Visuals can make a big impact!
✨Tip Number 3
Practice makes perfect! Set up mock interviews with friends or family. Focus on common questions related to CRM and luxury retail to nail your responses and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Prada team!
We think you need these skills to ace PRADA In-Store CRM Manager, Bond Street
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the PRADA In-Store CRM Manager role. Highlight your CRM experience and any relevant achievements to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you the perfect fit for our team at PRADA.
Showcase Your Data Skills:Since this role involves managing customer data, be sure to mention your proficiency in Excel and any analytical tools you've used. We love seeing candidates who can handle data like a pro!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at FashionUnited Group
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge before the interview. Understand how customer data is managed and how it impacts sales performance. Be ready to discuss specific CRM projects you've worked on and how they improved client relationships.
✨Showcase Your Analytical Skills
Since the role involves reviewing KPIs and MBOs, be prepared to talk about your experience with data analysis. Bring examples of how you've used Excel or other tools to generate reports and interpret data to drive decisions in previous roles.
✨Demonstrate Your Customer-Centric Approach
Prada values a customer-centric mindset, so think of examples where you've gone above and beyond for clients. Share stories that highlight your ability to engage with customers and improve their experience, especially in a luxury retail context.
✨Prepare for Team Dynamics
This role requires strong interpersonal skills and teamwork. Be ready to discuss how you've collaborated with others in past positions. Think about how you can contribute to the store team and support the Store Manager in achieving CRM goals.
