At a Glance
- Tasks: Support the CRM team in enhancing client engagement and improving operational efficiency.
- Company: Join the iconic Prada Group, a leader in luxury fashion with a global presence.
- Benefits: Gain hands-on experience in a creative environment with opportunities for professional growth.
- Other info: Full-time internship in London for 6-12 months, starting September/October.
- Why this job: Make an impact on client experiences while working with a passionate and diverse team.
- Qualifications: Proactive mindset, strong organisational skills, and proficiency in Excel and PowerPoint.
The predicted salary is between 20000 - 30000 € per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
JOB PURPOSE
To support the CRM team in enhancing client engagement and improving operational efficiency across retail channels. The role involves tracking performance metrics, assisting with campaign execution and analysis, coordinating client experience initiatives, and facilitating internal processes such as supplier management, budget tracking, and boutique feedback consolidation. The intern will contribute to the delivery of personalised customer experiences and help streamline CRM operations through data insights, toolkit preparation, and cross‑functional collaboration. Please note this internship is not linked to university course credit. We are seeking a candidate to join our London Head Office team full‑time from September/October for 6–12 months.
RESPONSIBILITIES
- Support weekly and monthly CRM KPI tracking
- Assist in creating dashboards and performance summaries for Retail teams
- Contribute to campaign analysis (e.g. open rates, conversion rates) and highlight key insights
- Assist in preparing Clienteling toolkits for store teams
- Support the CRM Manager in monitoring and coordinating initiatives such as Retail Events, Gifting, In‑Store animations, etc.
- Consolidate boutique feedback and contribute to sharing best practices across the network
- Assist in the implementation of client experiences: help identify appropriate client targeting and support supplier coordination, gifting management, and logistics
- Help manage invoice follow‑up and supplier communication
- Assist the CRM Manager in creating supplier profiles in internal tools
- Support purchase order creation and budget tracking
- Assist with loyalty‑related orders (e.g. gifts, handwritten cards, CRM stationery)
- Coordinate internal validations and liaise with Finance and Procurement teams
KNOWLEDGE AND SKILLS
- Smart and proactive mindset, with the ability to adapt quickly to a fast‑paced environment
- Strong organisational and analytical skills
- Ability to provide tangible support from day one
- Excellent verbal and written communication skills
- Proficiency in Microsoft Excel and PowerPoint; familiarity with CRM tools is a plus
- Ability to manage multiple tasks and prioritise effectively
- Collaborative attitude and willingness to learn
- Fluency in English
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
PRADA CRM Intern, London employer: FashionUnited Group
Prada Group is an exceptional employer, offering a dynamic and inclusive work environment in the heart of London. With a strong commitment to employee growth and development, interns are empowered to contribute meaningfully while gaining invaluable experience in the luxury sector. The collaborative culture fosters creativity and innovation, making it an ideal place for those eager to learn and excel in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land PRADA CRM Intern, London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Prada on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching the latest trends in CRM and luxury retail. Show us you’re not just passionate about the role but also knowledgeable about the industry!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the responsibilities of the internship. We want to see how you can contribute from day one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace PRADA CRM Intern, London
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for the luxury sector shine through! We want to see how your interests align with our brands and values. Share any relevant experiences that highlight your enthusiasm for high-end fashion.
Be Specific About Your Skills:Make sure to mention your organisational and analytical skills in detail. We’re looking for someone who can hit the ground running, so give us examples of how you've used these skills in past roles or projects.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role. Highlight your experience with CRM tools and data analysis, as these are key to the internship.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at FashionUnited Group
✨Know Your Stuff
Before the interview, dive deep into Prada's history and values. Understand their brands and what sets them apart in the luxury sector. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the company.
✨Show Off Your Skills
Be ready to discuss your organisational and analytical skills. Prepare examples of how you've used these skills in past experiences, especially if they relate to CRM or data analysis. Highlight your proficiency in Excel and PowerPoint, as these are crucial for the role.
✨Ask Smart Questions
Prepare thoughtful questions about the CRM team's initiatives and how they measure success. This shows your enthusiasm for the role and helps you understand how you can contribute effectively from day one.
✨Be Yourself
Prada values creativity and individuality, so let your personality shine through. Be authentic in your responses and demonstrate your collaborative attitude. Remember, they’re looking for someone who fits into their inclusive and dynamic environment.
