At a Glance
- Tasks: Create unforgettable luxury experiences and build meaningful relationships with clients.
- Company: Join the iconic Prada brand at Selfridges, a leader in luxury fashion.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Embrace diversity and work in a supportive team environment.
- Why this job: Be a part of a prestigious brand and make a real impact on customer experiences.
- Qualifications: Experience in luxury retail and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As Prada Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, and serving as a Brand Ambassador. You convey and promote the Brand philosophy and values to the final Clients, guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales targets, acting as a proactive player in ensuring the best service and responding to the customer needs for both in‑store and on the e‑commerce channel.
RESPONSIBILITIES
- Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
- Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store.
- Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service.
- Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA.
- Capture Customer data into the Company CRM to connect to the client, maintain and develop the relationships to offer a personalized approach and develop future opportunities.
- Embrace and promote the Omni Channel mindset.
- Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advice.
- Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary.
- Operate with the highest level of care and respect for the Products.
- Utilize Company digital tools actively to offer a complete and integrated luxury experience.
- Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting.
- Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room.
- Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed.
- Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
KNOWLEDGE AND SKILLS
- Similar experience within a luxury or premium brand
- Understanding of luxury customer service
- Experience in building a long‑lasting relationship with clients
- Being able to work in a team as well as alone
- Excellent communication and interpersonal skills
- Fluency in English
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.
PRADA Client Advisor Shoes, Selfridges employer: FashionUnited Group
Prada is an exceptional employer that prioritises a luxurious and inclusive work environment, offering employees the chance to thrive in the heart of London at Selfridges. With a strong focus on personal development and team collaboration, employees benefit from ongoing training and opportunities to build meaningful relationships with clients while representing a prestigious brand. The company fosters a culture of excellence, ensuring that every team member feels valued and empowered to exceed their potential.
StudySmarter Expert Advice🤫
We think this is how you could land PRADA Client Advisor Shoes, Selfridges
✨Tip Number 1
Get to know the brand inside out! Dive deep into Prada's history, values, and latest collections. This knowledge will not only impress during interviews but also help you connect with customers authentically.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to enhance your communication and interpersonal skills. Being able to build relationships is key in luxury retail, so show us you can charm anyone!
✨Tip Number 3
Show your passion for luxury fashion! Stay updated on trends and competitors, and be ready to discuss them. This will demonstrate your commitment to the role and help you stand out as a knowledgeable candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Prada team at Selfridges.
We think you need these skills to ace PRADA Client Advisor Shoes, Selfridges
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury fashion shine through! Share experiences that highlight your understanding of the Prada brand and its values. We want to see how you connect with the world of luxury and how you can bring that passion to our team.
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Advisor role. Highlight relevant experience in luxury retail and customer service. We appreciate when candidates take the time to align their skills with what we’re looking for, so don’t hold back!
Be Personable and Engaging:Your written application is your first chance to make a great impression, so let your personality shine! Use a friendly tone and engage us with your storytelling. We love to see how you build relationships and create memorable experiences for clients.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right people. Plus, it shows you’re serious about joining our fabulous team at Prada!
How to prepare for a job interview at FashionUnited Group
✨Know Your Prada
Before the interview, dive deep into Prada's history, culture, and product range. Familiarise yourself with their latest collections and understand what sets them apart in the luxury market. This knowledge will not only impress your interviewers but also help you connect with the brand's philosophy.
✨Customer-Centric Mindset
Prepare to discuss how you would create an extraordinary customer experience. Think of specific examples from your past roles where you went above and beyond for a client. Show that you genuinely care about placing the customer at the centre of everything you do.
✨Sales Savvy
Be ready to talk about your sales achievements and how you plan to exceed targets. Bring along any metrics or KPIs from previous jobs that demonstrate your ability to drive sales and provide excellent service. This will show that you're proactive and results-driven.
✨Team Player Attitude
Emphasise your ability to work well in a team and foster open communication. Share examples of how you've collaborated with colleagues to enhance the customer experience or improve store operations. Highlighting your teamwork skills will resonate well with the company's values.
