At a Glance
- Tasks: Lead a dynamic retail team and ensure an exceptional customer experience.
- Company: Join the New Balance family, a growing sportswear brand.
- Benefits: Competitive pay, bonus potential, generous staff discount, and development opportunities.
- Other info: Flexible hours, inclusive environment, and opportunities across Europe.
- Why this job: Be a brand ambassador and make a real impact in retail.
- Qualifications: Retail experience preferred; strong customer service and teamwork skills.
The predicted salary is between 22000 - 26000 € per year.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and motivating a team. Apply now for the chance to join an incredible team!
Major Accountabilities
- Open and close the store following the correct company procedures
- Encourage continuous improvement through ongoing feedback
- Support the store management team on overall store and back‑of‑house standards
- Assist in training and coaching associates
- Achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end‑to‑end customer journey – from entering the store to leaving the store
- Ensure the store remains as commercial as possible following company guidelines
- Adhere to company policies and procedures
- Maintain health, safety, and environmental standards in the store
- Perform other duties as required by the management team
Requirements for Success
- Team player
- Previous retail experience desirable or proven experience in a team environment
- Demonstrate customer service skills
- Passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Understanding of POS register systems
- Effective communication skills
- Flexible work schedule including weekends and holidays
Additional Benefits
- Competitive compensation
- Potential to earn more through our retail bonus scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Location: England, United Kingdom of Great Britain and Northern Ireland
Retail Supervisor (38 hours) - Gunwharf Quays in Portsmouth employer: FashionUnited Group
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values growth and development. As a Retail Supervisor at our Gunwharf Quays location, you will enjoy a competitive salary, a generous staff discount, and the opportunity to engage in meaningful projects across Europe, all within an inclusive and supportive work culture that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor (38 hours) - Gunwharf Quays in Portsmouth
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into New Balance's history, values, and products. This way, you can show your passion and understanding of what makes us tick, which will definitely impress the hiring team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your ability to deliver total customer satisfaction.
✨Tip Number 3
Show off your teamwork spirit! Retail is all about collaboration, so be prepared to discuss how you've worked with others in the past. Highlight any experiences where you motivated a team or contributed to achieving goals together.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our incredible team at New Balance.
We think you need these skills to ace Retail Supervisor (38 hours) - Gunwharf Quays in Portsmouth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for retail and customer service shine through. We want to see your enthusiasm for being a brand ambassador and how you can engage with our customers.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the Retail Supervisor role. Mention any previous retail experience and how it has prepared you to motivate a team and deliver excellent customer service.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your information well so we can easily see why you’d be a great fit for our team at Gunwharf Quays.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with New Balance!
How to prepare for a job interview at FashionUnited Group
✨Know the Brand Inside Out
Before your interview, make sure you research New Balance thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions confidently but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you engaged with customers, resolved issues, or went the extra mile. This is crucial for a Retail Supervisor role, so be ready to impress!
✨Demonstrate Team Leadership
As a Retail Supervisor, you'll need to motivate and coach your team. Be prepared to discuss your leadership style and provide examples of how you've successfully led a team in the past. Highlight any training or mentoring experiences you've had.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the store's culture, team dynamics, or growth opportunities. This shows your interest in the role and helps you determine if it's the right fit for you.
