At a Glance
- Tasks: Lead the store team to achieve sales goals and enhance customer experiences.
- Company: Join HOKA, a brand that values passion and individuality.
- Benefits: Enjoy competitive pay, discounts, perks, and growth opportunities.
- Other info: Flexible hours and a supportive community await you at Deckers Brands.
- Why this job: Be a key player in a dynamic retail environment and make a real impact.
- Qualifications: Great communication skills and a passion for teamwork are essential.
The predicted salary is between 24000 - 30000 € per year.
Our Full-Time Key Holders are integral to the success of the HOKA Brand. As a Key Holder, you partner closely with the Store Management to drive business results. You regularly share the HOKA Brand values, vision and mission with your team members.
As a Key Holder, you drive and own key store goals including sales, conversion, NPS, and customer capture. You set targets and motivate team members to achieve goals within each shift. You ensure operational excellence in all aspects of the business and prioritise programs that enhance the customer journey. You take responsibility for the day-to-day operations of the store, which includes training, visual merchandising, opening and closing the store, securing all assets, planning and preparing the labour schedule, maintaining the store security system, managing inventory and cash controls, and serving as the Manager on Duty in the Store Manager’s absence. You assist in the recruiting, hiring, and training of team members who know how to drive Brand awareness and education while providing excellent service. You maintain and model an optimistic and energetic attitude and invite all customers into the HOKA community through exceptional service.
CORE COMPETENCIES
- Drive and achieve key business KPIs such as sales, conversion, ATV, customer capture, and NPS.
- Manage and track store KPIs while motivating and engaging team members to work together to achieve goals.
- Ensure the highest level of customer service possible and measure service via NPS.
- Assist in hiring, onboarding, and training team members to ensure engaged and high-performing teams.
- Set plans and targets and entrust team members appropriately.
- Support community by helping with in‑store events and local outreach.
- Assist in store administration and operations and ensure compliance with policies and procedures.
- Manage key controls including store labour, inventory, and cash.
- Ensure the highest level of visual merchandising and standards and takes responsibility for execution of visual directives and guidelines.
- Assist in driving and executing key initiatives and retail programs that enhance the customer journey.
KEY QUALIFICATIONS
- Previous experience is desirable, but not essential.
- Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision and Mission to your team and customers.
- Excellent organisational skills and ability to coordinate people, resources, and services in order to address business goals and needs.
- Fantastic problem‑solving skills and ability to work through challenges.
- Ability to prioritise and multi‑task in a fast‑paced environment.
ADDITIONAL REQUIREMENTS
- Flexibility of schedule and hours to meet the needs of the business.
- Flexibility to travel to meet the needs of the business.
- Valid State or Federal Identification.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law. As part of our Deckers Family, you belong to more than a lifestyle company. From our corporate offices to our multi‑branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognise the important role each person plays in the Deckers Brands mission. You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.
Location: England, United Kingdom of Great Britain and Northern Ireland
Full Time Key Holder in Portsmouth employer: FashionUnited Group
At HOKA, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Full-Time Key Holder, you will not only drive business success but also enjoy competitive pay, generous discounts, and numerous opportunities for personal and professional growth. Our commitment to employee development and community engagement makes HOKA a rewarding place to build your career in the heart of England.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Key Holder in Portsmouth
✨Tip Number 1
Get to know the HOKA brand inside out! Familiarise yourself with their values, vision, and mission. This way, when you chat with the team during interviews, you can show them you're not just a fit for the role, but also for the brand.
✨Tip Number 2
Practice your communication skills! As a Key Holder, you'll need to convey the brand's message effectively. Try role-playing with friends or family to get comfortable sharing your thoughts and ideas clearly.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges head-on. This will demonstrate your ability to handle the fast-paced environment at HOKA.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the HOKA community and ready to contribute to the team.
We think you need these skills to ace Full Time Key Holder in Portsmouth
Some tips for your application 🫡
Show Your Passion for HOKA:When you're writing your application, let your love for the HOKA brand shine through! Share why you’re excited about the role and how you connect with our values and mission. We want to see that enthusiasm!
Highlight Relevant Experience:Even if you don’t have direct experience as a Key Holder, think about any past roles where you’ve led a team or driven results. We’re looking for those transferable skills, so make sure to showcase them in your application!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points for key achievements and avoid fluff. We appreciate clarity, and it helps us see your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at FashionUnited Group
✨Know the HOKA Brand Inside Out
Before your interview, make sure you understand the HOKA Brand values, vision, and mission. Familiarise yourself with their products and what sets them apart in the market. This will not only show your enthusiasm but also help you articulate how you can contribute to the brand's success.
✨Showcase Your Leadership Skills
As a Key Holder, you'll be motivating and managing a team. Prepare examples from your past experiences where you've successfully led a team or driven results. Highlight your ability to set targets and inspire others to achieve them, as this is crucial for the role.
✨Demonstrate Customer-Centric Thinking
The customer journey is at the heart of this role. Be ready to discuss how you would enhance customer service and engagement in the store. Think of specific strategies or initiatives you've implemented before that improved customer satisfaction or NPS scores.
✨Prepare for Operational Questions
Expect questions about day-to-day operations, such as inventory management and cash controls. Brush up on your organisational skills and be prepared to discuss how you would ensure operational excellence while maintaining high visual merchandising standards.
