At a Glance
- Tasks: Lead the team to deliver exceptional customer service and drive sales on the shop floor.
- Company: Join the iconic Tommy Hilfiger brand in a vibrant retail environment.
- Benefits: Gain valuable experience, develop leadership skills, and enjoy a dynamic work atmosphere.
- Other info: Embrace a culture of inclusivity and growth with opportunities for career advancement.
- Why this job: Be part of a passionate team that values creativity and customer connection.
- Qualifications: Previous supervisory experience in premium or luxury retail is a plus.
The predicted salary is between 12 - 15 £ per hour.
About the Role
Our stores are the life and soul of our business. They act as our main touch points with our ever‑evolving consumer base. As the world of retail evolves, we believe our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. As a result our locations are paramount; the first‑class experience must be a given and our in‑store standards should never be questionable. To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution. The Supervisor plays a key role in achieving these standards, leads by example, embraces our entrepreneurial spirit and inspires the team through passion and belief in our brands.
Responsibilities
- Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales and profit.
- Support the management team in managing all personnel, product & merchandising functions, business processes and results for the store.
- Participate in weekly management meetings and other staff meetings.
- Clearly communicate to staff all marketing and sales promotions.
- Drive shop floor sales and exceed store targets through motivating the team to achieve these goals, whilst offering customers an exemplary store journey.
- Consistently foster a positive store experience by treating all customers and colleagues fairly and consistently.
- Support the team in delivering the business strategy, ensuring everyone receives consistent training on product knowledge and store maintenance.
- Achieve company standards/goals for personal sales results: sales vs budgets, sales per hour and units per transaction.
- Perform manager‑on‑duty functions, manage store opening/closing functions and the sales floor.
- Focus staff on the importance of quality relationships with internal & external customers.
- Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
- Ensure “door to floor” best practices with visual merchandising directives for the sales floor and back room are being executed; continually review these to ensure consistency.
- Work with the management team to build a talent pool for key positions, including possible successors.
About You
- Previous track record of supervisory or specialist roles within a premium or luxury brand.
- People‑management experience with the ability to resolve conflict and unproductive disagreements.
- Effective communication skills with the ability to build relationships with ease.
- Team player who recognises and celebrates the contributions and achievements of others.
- Confidence in giving feedback that promotes positive behavioral change.
- Ability to work well with change, quickly adapting to pace.
- Energetic and authentic, showing a clear presence on the shop floor.
- ‘Can do’ approach, acting with initiative to find in‑store solutions.
Part Time Supervisor, Tommy Hilfiger - Brompton Road employer: FashionUnited Group
At Tommy Hilfiger on Brompton Road, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to excel. As a Part Time Supervisor, you will not only lead a passionate team but also benefit from ongoing training and development opportunities, ensuring your growth within the retail sector. Our prime location and commitment to exceptional customer service make us an outstanding employer for those seeking a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Supervisor, Tommy Hilfiger - Brompton Road
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including FashionUnited Group, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Part Time Supervisor, Tommy Hilfiger - Brompton Road
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like FashionUnited Group that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at FashionUnited Group will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about FashionUnited Group and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at FashionUnited Group
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at FashionUnited Group, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at FashionUnited Group!
