At a Glance
- Tasks: Create personalised shopping experiences and provide exceptional customer service.
- Company: Join UGG, a vibrant part of Deckers Brands with a passion for customer connection.
- Benefits: Enjoy generous discounts, growth opportunities, and a supportive team environment.
- Other info: Flexible hours perfect for students and a chance to make lasting connections.
- Why this job: Be part of a brand that values diversity and personal development while having fun.
- Qualifications: Previous retail experience is a plus; a positive attitude is essential.
The predicted salary is between 10 - 12 £ per hour.
About UGG: At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire.
As an UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone.
Core Competencies
- Ensure the highest level of customer service possible
- Prioritise brand and product knowledge training in customer interactions
- Communicate effectively with customers, team members, management, and corporate stakeholders
- Contribute to a team and cooperate to achieve goals
- Multi-task in a fast-paced environment
- Respond to problem situations with professionalism
Who You Are
- A natural communicator who conveys the UGG and Deckers Brands vision and mission
- A motivated team player and self-starter
- You have a problem-solving mindset and approach challenges with agility
We Would Love to Hear From People With
- Previous Retail experience is a plus
What We Will Give You
- Extras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development; Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program.
- Uniform Allowance
- 60% discount off the Deckers Brands’ (UGG, HOKA, Teva) online, and 30% in-store discount.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
Part-Time Sales Associate, UGG employer: FashionUnited Group
At UGG, a division of Deckers Brands, we pride ourselves on fostering a vibrant work culture that prioritises exceptional customer service and personal growth. As a Part-Time Sales Associate, you will enjoy generous employee discounts, a supportive environment for professional development, and the opportunity to engage in community initiatives, all while being part of a diverse team that values individuality and passion.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Sales Associate, UGG
✨Tip Number 1
Get to know the UGG brand inside out! Familiarise yourself with their products and values so you can chat confidently with customers. This will help you create those personalised shopping experiences they’re after.
✨Tip Number 2
Practice your communication skills! Whether it’s greeting customers or answering their questions, being friendly and approachable goes a long way. Remember, you’re not just selling shoes; you’re building relationships!
✨Tip Number 3
Show off your problem-solving skills! If a customer has an issue, tackle it with a positive attitude. This shows you care and can handle challenges like a pro, which is exactly what UGG needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show your enthusiasm for joining the UGG team. Plus, we love seeing applicants who are genuinely excited about our brand!
We think you need these skills to ace Part-Time Sales Associate, UGG
Some tips for your application 🫡
Show Your Passion for UGG:When writing your application, let your love for the UGG brand shine through! Share why you’re excited about the opportunity to create personalised shopping experiences and how you can contribute to our mission.
Highlight Your Customer Service Skills:Make sure to emphasise any previous retail experience or customer service roles you've had. We want to see how you’ve gone above and beyond to ensure customers leave happy and satisfied!
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your application. Show us who you are and how you can bring a positive attitude to our team!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining the UGG family!
How to prepare for a job interview at FashionUnited Group
✨Know Your UGG Stuff
Before the interview, make sure you brush up on UGG's history, products, and values. Being able to talk about what makes UGG unique will show your passion for the brand and help you connect with the interviewer.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think of situations where you went above and beyond to help a customer, as this aligns perfectly with UGG's mission to create personalised shopping experiences.
✨Dress the Part
Since UGG has a specific dress code, make sure you dress appropriately for the interview. Wear something that reflects the brand's style while still looking professional. This shows that you understand the importance of brand image.
✨Be a Team Player
During the interview, highlight your ability to work well in a team. Share stories that demonstrate your collaborative spirit and how you contribute to achieving team goals. UGG values motivated team players who can adapt in a fast-paced environment.
