Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and drive CRM initiatives in a luxury retail environment.
- Company: Join MIU MIU at Harrods, a leader in luxury fashion.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace committed to respect and fairness.
- Why this job: Be at the forefront of luxury retail, shaping client experiences and driving business success.
- Qualifications: Experience in luxury retail and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
The In-Store CRM Manager will be responsible for managing the client portfolio as a strategic business asset in Harrods. The role focuses on strengthening and developing CRM & clienteling initiatives in store and supporting the sales staff with a strong focus on driving business through CRM campaigns, client outreach initiatives (client interactions) and private appointments. The In-Store CRM Manager must be comfortable with data analysis, Excel, and campaign management to make data-driven decisions and manage the client portfolio strategically.
RESPONSIBILITIES
- Manage the client portfolio strategically, focusing on segmentation, forecasting, and growth of client relationships.
- Design and execute advanced client segmentation strategies, ensuring targeted outreach for high-value clients, prioritising engagement strategies that drive long-term loyalty.
- Analyse client data and manage the client portfolio using tools like Excel and the business CRM platform (C-Sphere) to extract insights, build reports to assess key KPIs, forecast client engagement opportunities, and drive targeted campaigns.
- Drive innovation by benchmarking CRM strategies within the market, staying updated on trends, and introducing new client engagement techniques.
- Ensure the development, implementation and execution of store CRM campaigns, including the local outreach activities, client target list extraction, and performance monitoring.
- Tie CRM efforts directly to sales and revenue goals, ensuring measurable impacts on store and individual client advisor performance through effective CRM strategy management.
- Manage client gifting and customer experiences budget to strategically enhance client relationships.
- Collaborate across departments to align CRM outreach and engagement strategies with store events, product launches and communications campaigns.
- Conduct training sessions to ensure team members understand the importance of CRM and feel confident in using related tools and strategies.
- Train and support sales staff in using digital tools (e.g. C-Sphere) to perform clienteling initiatives.
- Provide individual feedback on specific CRM initiatives and share best practices with the store team.
- Ensure adoption, consistent execution and follow-up of the Group clienteling strategy, resources and culture across all store team members.
- Monitor and track CRM based KPIs for client outreach, private appointments, prospects, productivity and outreach initiative performance.
- Develop CRM strategies that align with business objectives with key business objectives and contribute directly to sales growth.
KNOWLEDGE AND SKILLS
- Luxury retail management experience is preferred.
- Strong technical attitude and digital mindset.
- Languages: English, other language is mandatory.
- Client centric attitude, problem solving, flexibility, empathy, energy.
We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
MIU MIU In-Store CRM Manager, Harrods employer: FashionUnited Group
Contact Detail:
FashionUnited Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MIU MIU In-Store CRM Manager, Harrods
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury retail scene. Attend events, join relevant groups on social media, and don’t be shy about reaching out to current employees at MIU MIU. A friendly chat can open doors!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, bring along examples of your work or case studies that highlight your CRM expertise. This will help you stand out and demonstrate your value right away.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to MIU MIU through our website and express your interest in the In-Store CRM Manager role. A little initiative goes a long way!
✨Tip Number 4
Prepare for interviews by brushing up on your data analysis skills. Be ready to discuss how you would use tools like Excel and C-Sphere to drive CRM strategies. Show them you’re not just a people person, but also a data-driven decision maker!
We think you need these skills to ace MIU MIU In-Store CRM Manager, Harrods
Some tips for your application 🫡
Show Off Your CRM Skills: Make sure to highlight your experience with CRM systems and data analysis in your application. We want to see how you've used these skills to drive client engagement and sales in the past!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific responsibilities and skills mentioned in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Data-Driven: Since this role involves a lot of data analysis, include examples of how you’ve used data to make decisions or improve processes. We’re all about making informed choices at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at FashionUnited Group
✨Know Your CRM Inside Out
Make sure you’re familiar with CRM systems, especially C-Sphere, as it’s crucial for the role. Brush up on how to extract insights and build reports using Excel, so you can confidently discuss your experience with data analysis during the interview.
✨Showcase Your Client-Centric Approach
Prepare examples that highlight your client-centric attitude and problem-solving skills. Think of specific situations where you’ve successfully managed client relationships or driven engagement strategies that resulted in loyalty and sales growth.
✨Stay Updated on Market Trends
Research current trends in luxury retail and CRM strategies. Being able to discuss innovative techniques or recent developments will show that you’re proactive and passionate about driving business through effective client engagement.
✨Practice Your Training Skills
Since part of the role involves training staff, be ready to demonstrate your ability to communicate complex ideas clearly. You might even want to prepare a mini-training session on a CRM topic to showcase your teaching style and confidence.