At a Glance
- Tasks: Provide exceptional client service and build lasting relationships in luxury retail.
- Company: Join Moncler, a leading luxury fashion brand on London New Bond Street.
- Benefits: Flexible part-time hours, dynamic work environment, and opportunities for growth.
- Other info: Inclusive workplace celebrating diversity and offering a vibrant team culture.
- Why this job: Be part of a stylish team and enhance your skills in luxury fashion.
- Qualifications: Sales experience, passion for luxury, and fluency in Mandarin and English.
The predicted salary is between 12 - 15 € per hour.
MONCLER is looking for a part-time (20 hours) mandarin-speaking Client Advisor to join our team at London New Bond Street. Our Client Advisors, with impeccable presentation and a natural elegance, will guide each client across the brand’s values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long-lasting relationship. The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing to the team targets.
Responsibilities and tasks:
- Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s needs, providing support while trying the products on, cross-selling, orienting customers to other departments if necessary.
- Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after sales and clienteling activities, providing a warm and welcoming environment.
- Achieves excellent selling performances and results.
- Implements and maintains company’s visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management.
- Actively cooperates during preparation and execution of inventories, product replenishment and stock activities.
- Ensures that company policies, procedures and standards are adhered to at all times.
- Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.
Qualifications:
- Previous experience in sales roles; experience in structured fashion luxury/retail companies; experience in Menswear is a plus.
- Passion for retail, client service and luxury fashion.
- Excellent understanding of the luxury sector and product sensitivity.
- Strong communication skills.
- Willingness to evolve in the organisation.
- Fluency & sophistication in Mandarin and English; another language is a plus.
- Digitally aware and open to new ways of working.
- Ability to work in a fast-paced, changing environment.
Mandarin-speaking Part-time Client Advisor F/M - London New Bond Street employer: FashionUnited Group
Moncler is an exceptional employer that values diversity and inclusivity, offering a vibrant work culture in the heart of London’s luxury retail scene. As a part-time Client Advisor, you will enjoy flexible working hours while being part of a dynamic team that prioritises personal growth and development within the luxury fashion industry. With a commitment to excellence and a focus on building lasting client relationships, Moncler provides a unique opportunity to thrive in a fast-paced environment where your passion for retail and client service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Mandarin-speaking Part-time Client Advisor F/M - London New Bond Street
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Moncler's history, values, and product lines. This will not only impress your interviewers but also help you connect with the brand's ethos.
✨Tip Number 2
Practice your Mandarin! Since this role requires fluency, brush up on your language skills, especially in a retail context. Role-play common customer interactions to feel more confident during the real deal.
✨Tip Number 3
Show off your people skills! During interviews, share examples of how you've built relationships with clients in the past. Highlight your ability to create a warm and welcoming environment, just like Moncler aims to do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Moncler team.
We think you need these skills to ace Mandarin-speaking Part-time Client Advisor F/M - London New Bond Street
Some tips for your application 🫡
Show Your Passion for Luxury Fashion:When writing your application, let your love for luxury fashion shine through! Share any experiences or stories that highlight your passion for the industry and how it aligns with Moncler's values.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight relevant sales experience and your fluency in Mandarin and English. We want to see how you can contribute to our team at London New Bond Street!
Be Personable and Engaging:Remember, we’re looking for someone who can build long-lasting relationships with clients. Use a friendly tone in your application to reflect your ability to connect with people and create a welcoming environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with Moncler. We can’t wait to hear from you!
How to prepare for a job interview at FashionUnited Group
✨Know Your Brand
Before the interview, dive deep into Moncler's history, values, and product lines. Understanding the brand will not only impress your interviewers but also help you articulate how you can contribute to their mission of providing exceptional client experiences.
✨Showcase Your Communication Skills
As a Mandarin-speaking Client Advisor, your communication skills are key. Practice speaking clearly and confidently in both Mandarin and English. Be ready to demonstrate how you would engage with clients, ensuring they feel valued and understood throughout their shopping experience.
✨Dress to Impress
Given the luxury fashion environment, your presentation matters. Choose an outfit that reflects Moncler's style while also showcasing your personal flair. This will not only make a great first impression but also show that you understand the importance of aesthetics in retail.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating client interactions. Prepare by thinking about how you would handle various customer scenarios, from welcoming a client to addressing their needs and upselling products. This will highlight your ability to create a unique client experience.
