At a Glance
- Tasks: Provide friendly customer service and manage orders for independent accounts.
- Company: Join Deckers Brands, a diverse and inclusive workplace with a passion for innovation.
- Benefits: Enjoy 27 days holiday, discounts, perks, and professional development opportunities.
- Other info: Fast-paced environment with opportunities for growth and mentorship.
- Why this job: Be part of a dynamic team making a real impact in the footwear industry.
- Qualifications: Fluency in English and Dutch, with strong communication and problem-solving skills.
The predicted salary is between 25000 - 32000 £ per year.
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
The Role
As the Customer Service Representative, you will provide courteous, friendly and efficient customer service to all customers and to effectively manage the order book to enable the company to meet its sales targets. You will develop a close working relationship with Account Managers to ensure accurate and timely order placement, management and shipment. You will look after a number of our independent accounts, overseeing orders from start to finish, anticipating problems and troubleshooting accordingly. Fluency in English and Dutch is a requirement for this role. Please send your CV in English.
Your Impact
- Responsible for all order entry and order modifications for own account base
- Communicate with sales force and customers to ensure smooth operation of order flow
- Expedite customer orders, including keeping them informed of delays or early fulfilment
- Follow up on outstanding orders/availability issues to minimise cancellations
- Liaise with Credit team when necessary on any order held relating to credit issues
- Provide excellent after-sales service, by dealing with returns and credits in a timely and effective manner
- Report on a daily, weekly and monthly basis to give clear picture of the status of account base
Who You Are
- You are a problem solver
- An effective communicator with excellent written and verbal skills
- You’re comfortable with conflicts and see them as opportunities
- You thrive in a fast-paced environment and can manage time efficiently to attend to a range of activities
We would Love to Hear from People with
- Prior experience as a Customer Service Representative, experience in the footwear/apparel industry is beneficial
- Proficient in Microsoft applications
- Experience working in multifaceted organisations, satisfying the needs of diverse constituents and often working under pressure of competing and conflicting priorities
- Professional proficiency in German and/or French is required
What We Will Give You
- 27 Days Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
- Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
Wholesale Customer Service Representative - HOKA (Dutch Speaker) in London employer: FashionUnited Group
At Deckers Brands, we pride ourselves on fostering a supportive and inclusive work environment where every employee can thrive as their authentic self. As a Wholesale Customer Service Representative, you will enjoy generous benefits such as 27 days of holiday plus bank holidays, opportunities for professional growth through our Global Mentorship Programme, and a vibrant culture that encourages community involvement and personal development. Join us in making a positive impact while enjoying the perks of working in a dynamic and fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale Customer Service Representative - HOKA (Dutch Speaker) in London
✨Tip Number 1
Get to know the company inside out! Research Deckers Brands and HOKA, so you can chat about their values and products during your interview. This shows you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and account managers, role-play common scenarios with a friend. This will help you feel more confident and prepared for any questions that come your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a tricky situation into a success. This will highlight your ability to handle conflicts and challenges effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Wholesale Customer Service Representative - HOKA (Dutch Speaker) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the role of a Wholesale Customer Service Representative. Highlight any relevant customer service experience, especially in the footwear or apparel industry, to catch our eye!
Show Off Your Language Skills:Since fluency in Dutch and English is a must, don’t forget to showcase your language proficiency clearly in your application. We love seeing candidates who can communicate effectively in both languages!
Be Personable:In your cover letter, let your personality shine through! We’re looking for someone who can provide friendly and efficient service, so share a bit about how you connect with customers and handle challenges.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Deckers Brands!
How to prepare for a job interview at FashionUnited Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Wholesale Customer Service Representative. Familiarise yourself with the order management process and how it impacts sales targets. Being able to discuss specific examples from your past experience will show that you're ready to hit the ground running.
✨Brush Up on Your Dutch
Since fluency in Dutch is a requirement, practice speaking and writing in Dutch before the interview. You might be asked to demonstrate your language skills, so be prepared to answer questions or even role-play scenarios in Dutch to showcase your proficiency.
✨Showcase Your Problem-Solving Skills
This role requires a knack for troubleshooting. Think of specific instances where you've successfully resolved customer issues or managed conflicts. Be ready to share these stories during the interview to highlight your problem-solving abilities and how you thrive under pressure.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest in the position but also helps you determine if Deckers Brands is the right fit for you. Plus, it’s a great way to engage with your interviewers!
