At a Glance
- Tasks: Lead a dynamic retail team, drive sales, and create unforgettable customer experiences.
- Company: Join the iconic Pandora brand with a focus on sustainability and craftsmanship.
- Benefits: Enjoy competitive pay, monthly bonuses, generous discounts, and career growth opportunities.
- Other info: Flexible hours with a vibrant team culture and exciting incentives throughout the year.
- Why this job: Be a key player in a fast-paced environment while inspiring your team to excel.
- Qualifications: Retail experience preferred; strong communication and leadership skills are essential.
The predicted salary is between 15.96 - 15.96 £ per hour.
Competitive Pay | Monthly Bonus Scheme (10-20%) | Generous Employee Discount | Annual Jewellery Uniform Allowance | Other Excellent Benefits
You will be required to work the following days: Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays, Sundays.
We are looking to cover 18 hours per week, Permanent.
The rate of pay will be £15.96 per hour.
As a Supervisor, you’ll take the lead on retail operations, coach and inspire a high performing team to beat their targets and deliver a world‑class customer experience.
The Role
Oversight of the busy sales floor, motivating and coaching a team of sales assistants to unlock their full sales potential and ensuring customers enjoy a personalised, meaningful shopping experience.
Champion brand values of Dream, Dare, Care, and Deliver and take ownership of daily store operations. A fast‑paced, high‑pressure retail environment is essential.
- What You’ll Do
- Hold daily team briefs, share store KPIs, and motivate the team to beat them.
- Drive exceptional service through role‑modelling selling ceremony and delivering on KPIs.
- Perform store walks; understand commerciality and its impact on visual merchandising.
- Monitor sales performance and take action to support team success.
- Handle serious complaints with professionalism and care.
- Build the bond between our brand and customers, answering queries and adapting to individuals’ personalities and needs.
- Use product knowledge and storytelling to create unforgettable experiences and inspire love for Pandora’s sustainability, design, and craftsmanship.
- Achieve and exceed individual and store sales targets using effective selling skills, focusing on up‑selling, UPT, ATV, conversion and productivity.
- Store Operations
- Act as key holder and ensure opening/closure procedures are carried out.
- Cashing up and reconciling till systems.
- Assist with administrative duties including recruitment and investigations.
- Assist with product and POS deliveries; unloading and storing correctly.
- Operate till system handling financial transactions, returns and exchanges.
- Maintain security policies and procedures to keep team and customers safe.
- The Successful Candidate
Ambassador of the Pandora brand. Highly capable, passionate team player who confidently supports their team to provide an unforgettable in‑store experience.
Prior experience with a leading brand or desirable consumer product retailing is preferred.
Senior sales assistant or current supervisor seeking next challenge will find this role fitting.
- Required Skills & Experience
- Proven experience driving sales and profitability.
- Passion for exemplary customer service culture.
- Strong communication skills to establish and coach a high‑performing team.
- Adaptable and flexible to changing business needs, confident in a fast‑paced environment.
- Positive, can‑do attitude with enthusiasm for Pandora product and core values.
- Driven by KPIs and excited by hitting and exceeding targets.
- Well‑presented appearance with taste for desirable products and retail passion.
- Why Work With Us
- Competitive hourly pay.
- Monthly bonus of 10% if sales targets achieved (up to 20% for stretch targets).
- Generous jewellery uniform allowance.
- Employee discount.
- ‘Wear box’ access to select jewellery for work days.
- Exclusive retail, hospitality and entertainment discounts via benefits platform.
- Free support through ‘Retail Trust’ for health, wellbeing, financial advice, legal aid and more.
- Parties, incentives and gifts throughout the year.
- Clear career progression and training opportunities.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor (Part-Time) in London
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including FashionUnited Group, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Supervisor (Part-Time) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like FashionUnited Group that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at FashionUnited Group will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about FashionUnited Group and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at FashionUnited Group
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at FashionUnited Group, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at FashionUnited Group!
