Store Manager - 40 Hours - Merrell in London

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing a portfolio of brands that includes Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine.

Our Store Managers are incredible, inspiring, and innovative retail leaders. With a true love for sales and product, you will be joining a network of amazing individuals committed to achieving the best for both our brand and our people and bringing our values to life every day. We are looking for highly motivated and enthusiastic leaders who deliver results and achieve targets. Recruiting, hiring, and developing a cohesive team of motivated and engaged individuals will be an integral part of the role alongside maintaining an exceptional selling culture where customer service is at the heart of everything we do.

• Be a role model and motivate and engage your team to bring brand values to life, fostering an inclusive and positive working atmosphere.
• Owner of all sales and profit results, driving cost management of all aspects outlined on the P&L reporting, including payroll, sales, and KPIs.
• Deliver outstanding service to all customers, demonstrating role model behaviours for the team.
• Communicate efficiently, both on the floor and behind the scenes, and develop relationships across the business with customers and community partners.
• Foster a supportive, productive, and inclusive environment that promotes teamwork and accountability.
• Ensure policies, operational standards and procedures are communicated, understood, and implemented, covering security, people, health & safety, and stock management.
• Identify innovative and creative methods to boost customer loyalty and drive the brand locally within the community.
• Partner with the wider business to ensure prompt placement of stock and take responsibility for the smooth running of your store overall.
• Manage all change management in store and engage your team to adopt new ways of working within the brand.
• Create amazing experiences for customers through authentic customer service that leaves a lasting impression.

• Experience in a management role, ideally in a fast‑paced, client‑focused retail environment.
• Commercial approach with a proven sales background and experience setting and delivering store KPIs.
• Flexible and adaptable, comfortable working in a fast‑paced environment.
• Flexible schedule and availability to work mornings, evenings, weekends, and holidays.
• Passion for our brands and brand lifestyles.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Proficient in POS systems.
• Budget management experience, including payroll and expenses.
• Exceptional customer service and team management skills, with a track record of developing others.
• Interest in and awareness of market trends in the retail industry.

Retail environment.

• Generous clothing allowance.
• Seasonal allowance for SB uniform.
• Excellent training & development opportunities.
• Quarterly bonuses.
• 60% off all Sweaty Betty merchandise.
• 25 days holiday (pro-rated if working part-time).
• Refer a Friend bonus scheme.
• Season Ticket Loan.
• Access to Retail Trust – advice & support tool.
• Health Cash Plan benefit with Medicash available to all Sweaty Betty UK Employees.
• Wolverine Worldwide discount.
• Enhanced Family Leave policy.
• People Pension.

We are working to create a culture and team that represents our mission of empowerment. We want to celebrate our diversity, embody inclusion, and create an equitable business. This means doing more and working harder to make the long‑lasting changes necessary. We care about our people, our community, and the world.

We want to stand up for what we believe in and give our people a platform to use their voice. To actively listen and learn from what they have to say, we focus on learning, development, and progression across the business. We are committed to equal employment opportunities and ensuring we consider all applicants for jobs and work harder to make our job advertising more inclusive.

Our DEI mission is “to embed diversity, equity and inclusion at the heart of our business. To create a culture of belonging that empowers everyone to be their best authentic self. We commit to celebrating different perspectives and to continuously learning, developing and challenging ourselves and our partners.”

We know we’re on a journey, and far from perfect. We are committed to working across our business and with our DEI committee & DEI Collective to be champions, allies, and inclusive, always. When we say all, we mean it.