Senior Sales (Keyholder) | Battersea Power Station in London

Why choose Reiss? Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear and accessories, that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance. We are driven by a shared commitment to exceptional standards in the precision of our craftsmanship and dedication to our customers. For our retail teams, this means delivering elevated service, creating an inspiring store environment and working together to exceed customer expectations every day. We nurture a culture of curiosity, creativity and authenticity. The shared behaviours that bind us together are more than words. They’re the mindset, energy, and actions that shape how we work together and deliver as one: ambition, accountability, courage, commitment, focus and resilience.

What’s the role about? Join our dynamic Retail team as a Senior Sales Associate. In this pivotal new role, you’ll support the management team, ensuring team members are motivated to achieve targets and maintain a safe, efficient store environment.

Who you are:

• Previous experience of supervising a team
• Strong background in a customer facing role ideally within a premium or luxury environment
• Ability to guide and coach others
• Flexibility and ability to adapt to changing priorities
• Ability to work in a fast-paced retail environment
• Excellent communication and interpersonal skills
• Excellent organisational and decision-making skills
• Excels under pressure

What you’ll be doing:

• Delivering a premium, genuine and tailored customer service experience which exceeds our customers’ expectations
• Acting as a role model; inspiring and guiding your team with dedication, integrity and genuine warmth
• Driving sales by monitoring the team’s KPIs and leading by example with exceptional service
• Working with the store leadership team to ensure clarity of business plan is cascaded throughout the team
• Providing an in-depth knowledge of our brand and our products to our customers and your team
• Actively engaging and undertaking duties that support the store operations
• Delivering team briefs and contributing to team meetings
• Supporting the store management in assisting with team development

What we’ll do for you:

• Seasonal business wear allowance
• Generous employee discount up to 75% off
• Rewarding commission structure
• Fitness discounts & cycle to work programme
• Enhanced parental pay & family friendly policies
• 23 days annual leave, increasing to 25 days after 2 years’ service

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates. It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect. We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.