At a Glance
- Tasks: Create unforgettable luxury experiences for clients and promote the Prada brand.
- Company: Join the iconic Prada team at Selfridges, a leader in luxury fashion.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Embrace diversity and work in a supportive, dynamic environment.
- Why this job: Be part of a luxury brand and connect with fashion enthusiasts every day.
- Qualifications: Experience in luxury retail and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
As Prada Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, and serving as a Brand Ambassador. You convey and promote the Brand philosophy and values to the final Clients, guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales targets, acting as a proactive player in ensuring the best service and responding to the customer needs for both in‑store and on the e‑commerce channel.
RESPONSIBILITIES
- Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
- Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store.
- Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service.
- Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA.
- Capture Customer data into the Company CRM to connect to the client, maintain and develop the relationships to offer a personalized approach and develop future opportunities.
- Embrace and promote the Omni Channel mindset.
- Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advice.
- Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary.
- Operate with the highest level of care and respect for the Products.
- Utilize Company digital tools actively to offer a complete and integrated luxury experience.
- Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting.
- Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room.
- Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed.
- Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
KNOWLEDGE AND SKILLS
- Similar experience within a luxury or premium brand
- Understanding of luxury customer service
- Experience in building a long‑lasting relationship with clients
- Being able to work in a team as well as alone
- Excellent communication and interpersonal skills
- Fluency in English
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.
PRADA Client Advisor Shoes, Selfridges in London employer: FashionUnited Group
Prada is an exceptional employer that prioritises a luxurious and inclusive work environment, offering employees the chance to thrive in the heart of London at Selfridges. With a strong focus on personal development, team collaboration, and a commitment to excellence in customer service, employees are empowered to build meaningful relationships with clients while achieving their sales targets. The company fosters a culture of diversity and respect, ensuring that every team member feels valued and supported in their career growth.
StudySmarter Expert Advice🤫
We think this is how you could land PRADA Client Advisor Shoes, Selfridges in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Prada's history, culture, and product range. This knowledge will not only impress during interviews but also help you connect with customers in a meaningful way.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to simulate customer interactions. The more comfortable you are with engaging and building relationships, the better you'll perform in real-life scenarios.
✨Tip Number 3
Show your passion for luxury fashion! Stay updated on the latest trends and competitors. Being able to discuss these topics will set you apart and demonstrate your commitment to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Prada team at Selfridges.
We think you need these skills to ace PRADA Client Advisor Shoes, Selfridges in London
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury fashion shine through! Share experiences that highlight your understanding of the Prada brand and how you can contribute to creating that extraordinary customer experience.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight relevant experiences that demonstrate your ability to build relationships with clients and exceed sales targets, as these are key aspects of the job.
Be Personable and Engaging:Remember, you're applying for a client-facing role! Use a friendly tone in your written application to reflect your excellent communication skills. Show us that you can connect with customers and create a welcoming environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Prada!
How to prepare for a job interview at FashionUnited Group
✨Know Your Prada
Before the interview, dive deep into Prada's history, culture, and values. Familiarise yourself with their latest collections and understand what sets them apart in the luxury market. This knowledge will not only impress your interviewers but also help you connect with the brand's philosophy.
✨Customer-Centric Mindset
Prepare to discuss how you would create an extraordinary customer experience. Think of specific examples from your past roles where you went above and beyond for a client. Show that you genuinely care about placing the customer at the centre of everything you do.
✨Sales Savvy
Be ready to talk about your sales achievements and how you plan to exceed targets. Highlight any experience you have with KPIs and how you've successfully contributed to team goals. This will demonstrate your drive and commitment to success in a competitive environment.
✨Team Player Attitude
Emphasise your ability to work well in a team and foster open communication. Share examples of how you've collaborated with colleagues to enhance customer service or improve store operations. This will show that you value teamwork and are committed to creating a positive working environment.
