At a Glance
- Tasks: Create unforgettable luxury experiences and build meaningful relationships with clients.
- Company: Join the iconic Prada brand at Selfridges, a leader in luxury fashion.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Embrace diversity and work in a supportive team environment.
- Why this job: Be a part of a prestigious brand and make a real impact on customer experiences.
- Qualifications: Experience in luxury retail and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As Prada Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, and serving as a Brand Ambassador. You convey and promote the Brand philosophy and values to the final Clients, guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales targets, acting as a proactive player in ensuring the best service and responding to the customer needs for both in‑store and on the e‑commerce channel.
RESPONSIBILITIES
- Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
- Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store.
- Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service.
- Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA.
- Capture Customer data into the Company CRM to connect to the client, maintain and develop the relationships to offer a personalized approach and develop future opportunities.
- Embrace and promote the Omni Channel mindset.
- Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advice.
- Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary.
- Operate with the highest level of care and respect for the Products.
- Utilize Company digital tools actively to offer a complete and integrated luxury experience.
- Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting.
- Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room.
- Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed.
- Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
KNOWLEDGE AND SKILLS
- Similar experience within a luxury or premium brand
- Understanding of luxury customer service
- Experience in building a long‑lasting relationship with clients
- Being able to work in a team as well as alone
- Excellent communication and interpersonal skills
- Fluency in English
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.
PRADA Client Advisor MRTW, Selfridges in London employer: FashionUnited Group
Prada is an exceptional employer that prioritises a luxurious and inclusive work environment, offering employees the chance to thrive in the heart of London at Selfridges. With a strong focus on personal development and team collaboration, employees are encouraged to exceed their sales targets while fostering meaningful relationships with clients. The company values diversity and provides unique opportunities for growth within the luxury fashion industry, making it a rewarding place for those passionate about delivering extraordinary customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land PRADA Client Advisor MRTW, Selfridges in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like FashionUnited Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like FashionUnited Group!
We think you need these skills to ace PRADA Client Advisor MRTW, Selfridges in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at FashionUnited Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at FashionUnited Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show FashionUnited Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at FashionUnited Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
