At a Glance
- Tasks: Provide tech support across retail and corporate environments while managing projects and initiatives.
- Company: Join a dynamic sports-focused company with a diverse culture.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborate with global teams and enjoy a fast-paced, engaging work environment.
- Why this job: Be part of a team that drives technology innovation in a vibrant retail setting.
- Qualifications: 3-5 years IT experience, strong troubleshooting skills, and familiarity with Agile practices.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a Tech Ops Engineer that enjoys supervising and responding to support requests and will provide technical support to all employees in our UK & Ireland offices & retail stores and thrive by working in a diverse and dynamic environment that is ingrained with sports.
You have a consumer centric mentality, are self‑starter, and are a teammate.
You will have an appreciation of how technology services affect the business day to day, understanding business priorities and needs.
You excel in driving local initiatives with internal and external parties.
You balance handling project related tasks as well as technical tasks in collaboration with other technology teams for diverse solutions and renewed outcomes.
You will be flexible with splitting time between the retail and corporate environments and will also require travelling to our UK & Ireland stores if needed.
What will you work on
- Daily technology support operations across our retail stores and corporate offices.
- Team representation for projects in cooperation with our EMEA/Global teams.
- Ensure technology equipment stays in sync with the latest standards and manage technical debt.
- Responsible for imaging/configuring Windows Laptops & Apple MAC devices in line with business standards for new starters and device replacements.
- Ensure asset management and stock audits are proactively completed with business leaders.
- Communicating technology concepts and terminology to all individuals of all technical abilities so they have a clear understanding.
- Ensure regular operation checks and activities are scheduled and completed.
- Identify trends in support and service requests to improve services and response times.
- Review open incidents & problems daily in collaboration with the team.
- Support office re‑fits/upgrades and enhancements.
- Provide end‑to‑end support for retail technology environments (POS systems, payment solutions, handheld devices, store apps).
- Ensure high availability and performance of systems supporting retail stores.
- Work on ensuring inventory and stock levels are proactively managed & act as an initial technology point of escalation for the local business.
- Assist in quality assurance reviews of service partners we engage with.
- Manage and nurture relationships with Nike Technology, the local business, and leaders.
Who will you work with
You will report to the Tech Ops Manager for London.
You will partner with our wider technology teams across different countries including our EMEA headquarters in The Netherlands and Global teams in USA.
You will be working in a small team locally, but part of a larger EMEA team.
You will work closely with local business functions to align technology plans and services in support of the business direction.
Qualifications
- 3‑5 years of hands‑on experience as an IT professional.
- Familiar with project management principles and ITIL practices.
- Experience with Agile practices and tools such as Jira & Confluence.
- Ability to diagnose, troubleshoot, and repair client hardware (desktops, laptops, mobile devices, peripherals) and software/OS (Windows, Mac OS, i OS).
This includes retail technologies like POS devices, digital signage and A/V equipment.
- Confident in configuring and deploying Windows 10 and Mac OS devices incl i Phones.
- Good understanding of Apple devices (i Pads, i Phones).
- Comfortable with A/V setups and configurations, ensuring smooth operation of audio‑visual equipment incl experience with Zoom and licensing.
Exposure to App Space for digital content updates.
- Working knowledge of network technologies (TCP/IP, wireless), server hardware, and physical connectivity including patch panels, cabling, and initial device setup.
- Experience troubleshooting and installing wireless access points (APs) Po E/Network‑powered Devices: Understanding of Po E and network‑powered devices like phones.
- Confident in troubleshooting and installing enterprise network devices, including network switches, servers, routers, and UPS systems.
- Ability to liaise with third‑party contractors, escalate issues, and follow up to ensure timely resolution.
- Independent, structured, and proactive with strong problem‑solving and analytical skills.
- Support store infrastructure including Network connectivity (LAN/WAN, Wi‑Fi) & End‑user devices (tills, tablets, scanners).
- Support new store openings, refurbishments, and tech rollouts.
- Participate in technology transformation initiatives across retail and ensure standards and global policies are followed.
- England, United Kingdom of Great Britain and Northern Ireland
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what FashionUnited Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges FashionUnited Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at FashionUnited Group!
✨Direct Apply to FashionUnited Group
Let's not forget to apply directly through the FashionUnited Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at FashionUnited Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at FashionUnited Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at FashionUnited Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
