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- Tasks: Lead and oversee daily operations of Ralph's Coffee across EU locations.
- Company: Join the iconic Ralph Lauren brand, known for premium lifestyle products.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for creativity and problem-solving.
- Why this job: Be part of a sophisticated coffee environment and create exceptional customer experiences.
- Qualifications: Experience in café management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
We are seeking an experienced Manager to lead our Ralph's Coffee operations for EU locations based at our prestigious flagship store on New Bond Street. This role requires a passionate hospitality professional who embodies the Ralph Lauren ethos while delivering exceptional customer experiences in our sophisticated coffee environment.
- Oversee daily operations across EU locations and new café openings, ensuring smooth service delivery and operational excellence
- Lead, train, and support staff on service standards, product preparation, and equipment maintenance
- Drive sales performance through strategic initiatives while controlling costs, monitoring inventory, and managing P&L
- Maintain quality control standards for coffee, food safety compliance, and operational audits
- Develop SOPs and operational flows, working closely with retail teams for seamless integration
- Support new store openings planning, licensing coordination, and new location development including floor plans and equipment requirements
- Collaborate with regional management and marketing teams on activations and business opportunities
- Conduct site visits to ensure Ralph's Coffee standards and quality consistency
- Handle customer feedback and complaints, ensuring exceptional guest experiences across EMEA
- Coordinate logistics between stores, partners, and landlords to meet operational requirements
Requirements:
- At least 2 full strategic cycles management experience in coffee
- At least 2 full strategic cycles working as an operation/café manager
- Qualified to at least level 3 in food and hygiene
- Flexible approach (ability to be multi-skilled)
- Willingness to learn & work overseas
- A creative problem solver willing to take on challenges
- A self-starting, organised and driven person
- Strong business acumen
- Presentable and able to follow uniform brand standards
- Exemplary management skills
- Excellent organizational and time management skills
Hospitality Operations Manager in London employer: FashionUnited Group
Contact Detail:
FashionUnited Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in the hospitality industry, especially those connected to Ralph Lauren. Attend events, join online forums, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your passion for coffee! When you get the chance to chat with hiring managers or during interviews, share your love for the craft. Talk about your experiences and how you embody the Ralph Lauren ethos in your work. Authenticity goes a long way!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you’d handle customer complaints or drive sales performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers. It’ll help you sound organised and on point.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Ralph Lauren family. Let’s get you that dream job!
We think you need these skills to ace Hospitality Operations Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for hospitality shine through! We want to see how much you love creating exceptional customer experiences and embodying the Ralph Lauren ethos.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience in coffee operations and management. We’re looking for specific examples that demonstrate your skills and achievements in similar roles.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’re the perfect fit for the Hospitality Operations Manager role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Ralph Lauren.
How to prepare for a job interview at FashionUnited Group
✨Know the Brand Inside Out
Before your interview, dive deep into Ralph Lauren's history, values, and product lines. Understanding their ethos will help you align your answers with their brand culture, showing that you're not just a fit for the role but also for the company.
✨Showcase Your Hospitality Passion
As a Hospitality Operations Manager, your passion for exceptional customer experiences is key. Prepare examples from your past roles where you went above and beyond to enhance guest satisfaction, demonstrating your commitment to the hospitality industry.
✨Be Ready to Discuss Operational Excellence
Expect questions about managing daily operations and ensuring quality control. Bring specific examples of how you've successfully implemented SOPs or improved service delivery in previous roles, showcasing your strategic thinking and problem-solving skills.
✨Prepare for Scenario-Based Questions
Think about potential challenges you might face in this role, such as handling customer complaints or coordinating new store openings. Practise articulating your thought process and solutions, as this will highlight your ability to think on your feet and adapt to changing situations.