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- Tasks: Lead a dynamic team to enhance customer experiences and drive sales performance.
- Company: Join Burberry, a creative powerhouse committed to sustainable luxury and community impact.
- Benefits: Be part of a values-driven brand with opportunities for growth and development.
- Why this job: Shape the future of retail while making a real difference in customer experiences.
- Qualifications: Retail management experience and strong customer service skills are essential.
- Other info: This is a talent pool opportunity for future roles, not an immediate vacancy.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values‑driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real‑time performance coaching to drive the overall Burberry Experience and Burberry Behaviours. This posting is for our Talent Pool and not for an immediate vacancy. By applying, you will join our network for future opportunities.
RESPONSIBILITIES
- Lead client advisors to improve overall selling skills and close sales in order to achieve sales goals and KPIs.
- Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category.
- Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
- Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers.
- Drive partnership on the selling floor between client advisors, specialists, stock and operations team.
- Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow‑through on follow up actions.
- Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
- Lead the integration of new joiners to the business.
- Lead by example by delivering the Burberry Experience to customers when necessary.
- Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role‑play, providing tips and talking through difficulties of individual associates.
- Resolve difficult customer issues and elevate to management when necessary.
- In absence of store management, responsible for processing post‑void transactions, authorising promotional discounts and employee sales.
- Drive the digital experience in store and use digital resources to communicate whenever face‑to‑face is not possible.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
- Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
- Create and maintain an open, positive and harmonious work environment.
- Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures.
- Additional duties as required.
PERSONAL PROFILE
- Advanced knowledge of POS system.
- Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after‑sales).
- Able to use a fluent and professional dialogue with clients and staff.
- Previous experience with Apple mobile devices and comfortable with the use of digital tools.
- 4-5 years previous supervisory or management experience in retail sales.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Future Team Manager London Boutiques employer: FashionUnited Group
Contact Detail:
FashionUnited Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Future Team Manager London Boutiques
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Burberry or similar brands. A friendly chat can open doors and give you insider info on future opportunities.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your creativity shine through. Burberry loves imaginative minds, so don’t hold back on sharing your unique ideas.
✨Tip Number 3
Stay updated on trends! Keep an eye on the latest in luxury retail and customer experience. Being knowledgeable about the industry will help you stand out and show that you're passionate about the brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Burberry family and ready to contribute to their mission.
We think you need these skills to ace Future Team Manager London Boutiques
Some tips for your application 🫡
Show Your Passion for Creativity: When you're writing your application, let your love for creativity shine through! Burberry values imagination and innovation, so share examples of how you've pushed boundaries in your previous roles.
Highlight Your Leadership Skills: As a Future Team Manager, you'll need to lead and inspire others. Make sure to include specific instances where you've successfully managed a team or coached individuals to achieve their goals.
Demonstrate Customer-Centric Mindset: Burberry is all about delivering an exceptional customer experience. In your application, mention how you've gone above and beyond to ensure customers are happy and well-served in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the Burberry family.
How to prepare for a job interview at FashionUnited Group
✨Know Your Burberry
Before the interview, dive deep into Burberry's history, values, and current initiatives. Understanding their commitment to creativity and sustainability will help you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
As a Future Team Manager, you'll need to demonstrate your ability to lead and coach a team. Prepare examples from your past experiences where you've successfully driven sales or improved team performance, highlighting your coaching techniques.
✨Master Customer Experience Scenarios
Be ready to discuss how you would handle various customer service situations. Think of specific instances where you've resolved complex issues or enhanced the customer experience, as this aligns perfectly with Burberry's focus on delivering exceptional service.
✨Engage with Digital Tools
Since the role involves driving the digital experience in-store, be prepared to talk about your familiarity with digital tools and how you've used them to enhance customer interactions. Share any relevant experiences with Apple devices or POS systems to showcase your tech-savviness.