At a Glance
- Tasks: Manage wholesale customer accounts and ensure seamless product availability across regions.
- Company: Join Burberry, a creative brand committed to sustainable luxury and community impact.
- Benefits: Enjoy competitive pay, a dynamic work environment, and opportunities for professional growth.
- Other info: Work with a diverse team and gain insights into global logistics and operations.
- Why this job: Be a key player in a fast-paced supply chain, making a real difference in customer satisfaction.
- Qualifications: Strong Excel skills, excellent communication, and a knack for problem-solving are essential.
The predicted salary is between 32000 - 40000 £ per year.
At Burberry, we believe creativity opens spaces.
Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.
This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do.
As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
- Customer Operations Coordinator
- JOB PURPOSE
The Customer Operations Coordinator plays a vital role within Burberry's supply chain, acting as the central point of contact to ensure seamless product availability to wholesale clients and retail locations across multiple regions.
This role requires managing the complete lifecycle of orders—from initial entry and processing to final delivery and post-sale support.
In this fast-paced role, effective communication with both internal teams and external wholesale partners is essential, alongside coordination to resolve challenges and facilitate timely fulfilment.
You will also provide operational backing to the Assistant Manager, contributing to training, process optimisation, and overall team efficiency.
RESPONSIBILITIES
- Account
Management: Manage wholesale customer accounts across various countries within the EMEIA region, ensuring accurate order processing, timely confirmations, and responsive handling of requests including cancellations, returns, and invoicing.
- Coordination with Hub and
- Transportation
Teams: Oversee order shipment progress, liaise with logistics providers to schedule deliveries, and ensure compliance with export procedures tailored to customer specifications.
- Order Tracking and
Communication: Proactively manage and communicate any discrepancies related to product shortages, delays, or changes in scheduling with stakeholders to maintain transparency and customer satisfaction.
- Team Support and
Training: Assist the Assistant Manager in daily operational tasks, support ongoing team training initiatives, and contribute to the continuous improvement of standard operating procedures.
- Wholesale
- Demand
Fulfilment: Aim to maximise product availability for key business events such as store openings and promotions, contributing directly to meeting company sales targets.
- Enhancing
- Communication
Channels: Foster strong relationships with internal departments and external customers, tailoring communication to diverse audiences to effectively address their needs.
- Operational Excellence: Champion innovative approaches to refine processes and reporting mechanisms, demonstrating agility in adapting to evolving business demands.
- Product Knowledge: Maintain in-depth awareness of the product portfolio and upcoming launches to support successful rollouts and anticipate potential supply challenges.
- PERSONAL PROFILE
- Proficient to advanced skills in Microsoft Excel, enabling the production of detailed analytical reports and the interpretation of complex data sets.
- Exceptional verbal and written communication abilities, capable of engaging effectively with diverse stakeholders across functions and geographies.
- Demonstrated analytical thinking and adept problem‑solving skills, with a keen eye for detail and accuracy in managing workflows.
- Solid understanding of the order lifecycle, encompassing the processes from order entry through to shipment and credit handling.
- Experience with SAP (particularly AFS modules) or similar enterprise resource planning systems is highly advantageous.
- Familiarity with logistics and warehouse operations, ensuring insight into supply chain efficiencies and challenges.
- Previous exposure to working closely with international customers, appreciating the nuances of cross‑border trade.
- Fundamental knowledge of import/export regulations and international commercial terms (Incoterms) supports compliance and operational effectiveness.
- FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
JOB PURPOSE
The Customer Operations Coordinator plays a vital role within Burberry's supply chain, acting as the central point of contact to ensure seamless product availability to wholesale clients and retail locations across multiple regions.
This role requires managing the complete lifecycle of orders—from initial entry and processing to final delivery and post‑sale support.
In this fast-paced role, effective communication with both internal teams and external wholesale partners is essential, alongside coordination to resolve challenges and facilitate timely fulfilment.
You will also provide operational backing to the Assistant Manager, contributing to training, process optimisation, and overall team efficiency.
RESPONSIBILITIES
- Account
Management: Manage wholesale customer accounts across various countries within the EMEIA region, ensuring accurate order processing, timely confirmations, and responsive handling of requests including cancellations, returns, and invoicing.
- Coordination with Hub and
- Transportation
Teams: Oversee order shipment progress, liaise with logistics providers to schedule deliveries, and ensure compliance with export procedures tailored to customer specifications.
- Order Tracking and
Communication: Proactively manage and communicate any discrepancies related to product shortages, delays, or changes in scheduling with stakeholders to maintain transparency and customer satisfaction.
- Team Support and
Training: Assist the Assistant Manager in daily operational tasks, support ongoing team training initiatives, and contribute to the continuous improvement of standard operating procedures.
- Wholesale
- Demand
Fulfilment: Aim to maximise product availability for key business events such as store openings and promotions, contributing directly to meeting company sales targets.
- Enhancing
- Communication
Channels: Foster strong relationships with internal departments and external customers, tailoring communication to diverse audiences to effectively address their needs.
- Operational Excellence: Champion innovative approaches to refine processes and reporting mechanisms, demonstrating agility in adapting to evolving business demands.
- Product Knowledge: Maintain in-depth awareness of the product portfolio and upcoming launches to support successful rollouts and anticipate potential supply challenges.
- PERSONAL PROFILE
- Proficient to advanced skills in Microsoft Excel, enabling the production of detailed analytical reports and the interpretation of complex data sets.
- Exceptional verbal and written communication abilities, capable of engaging effectively with diverse stakeholders across functions and geographies.
- Demonstrated analytical thinking and adept problem‑solving skills, with a keen eye for detail and accuracy in managing workflows.
- Solid understanding of the order lifecycle, encompassing the processes from order entry through to shipment and credit handling.
- Experience with SAP (particularly AFS modules) or similar enterprise resource planning systems is highly advantageous.
- Familiarity with logistics and warehouse operations, ensuring insight into supply chain efficiencies and challenges.
- Previous exposure to working closely with international customers, appreciating the nuances of cross‑border trade.
- Fundamental knowledge of import/export regulations and international commercial terms (Incoterms) supports compliance and operational effectiveness.
- FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Education level: None Work experience: 3-4 years
Want to know more about working at Burberry?
- England, United Kingdom of Great Britain and Northern Ireland
- #J-18808-Ljbffr
Customer Operations Coordinator in London employer: FashionUnited Group
FashionUnited Group is an excellent employer that values its employees by fostering a dynamic and supportive work culture in the heart of Manchester. With competitive salaries, performance-based bonuses, and a generous uniform allowance, we prioritise employee satisfaction and growth, offering ample opportunities for career advancement within the luxury retail sector. Join us to be part of a team that is dedicated to delivering exceptional service while enjoying the vibrant atmosphere of one of the UK's most exciting cities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FashionUnited Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FashionUnited Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FashionUnited Group:Your cover letter is your chance to shine! Tell us why you want to work at FashionUnited Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FashionUnited Group!
How to prepare for a job interview at FashionUnited Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
