At a Glance
- Tasks: Support the Connected Retail team in enhancing customer experiences across digital and physical retail.
- Company: Join Ralph Lauren, a global leader in premium lifestyle products with a rich heritage.
- Benefits: Gain valuable experience in digital commerce and omnichannel services while working in a dynamic environment.
- Other info: Flexible, enthusiastic candidates eager to learn will thrive in this role.
- Why this job: Kickstart your career in retail by bridging the gap between stores and corporate operations.
- Qualifications: Experience in retail, strong analytical skills, and proficiency in Excel and PowerPoint.
The predicted salary is between 20000 - 30000 £ per year.
Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality.
For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.
The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
Connected Retail Intern
This is a great opportunity for someone looking to make the jump from stores to corporate.
As the Connected Retail Intern, you’ll support the Connected Retail team in delivering seamless customer experiences across stores, e-commerce, and omnichannel services, helping to connect physical and digital retail journeys into one unified customer experience.
The role offers exposure to digital commerce, technology and customer experience functions, providing a strong foundation for a future career in digital, omnichannel or corporate operations.
Responsibilities
- Support weekly Connected Retail performance reporting across Endless Aisle, BOSS, BORIS, Click & Collect, Cross Border, PRO EA and other omnichannel services, identifying trends, risks and opportunities where appropriate.
- Prepare reports, presentations and business updates for Connected Retail stakeholders.
- Support Endless Aisle growth initiatives by producing weekly and ad‑hoc reporting on sales performance, best sellers, category movement, store usage, and hold training sessions (remote and in person) to drive engagement and performance.
- Partner with cross‑functional teams including E‑commerce, Visual Merchandising, Content, Optimization, Technology, Product Management, Store Systems, Retail Operations, CVC, Store Leadership and Regional Management to support Connected Retail priorities.
- Create and maintain store‑facing communication outputs that help improve store engagement, awareness and adoption of Connected Retail tools, including weekly YOOBIC performance updates, trading callouts, best‑seller insights and operational reminders.
- Support with ad‑hoc questions from stores regarding Connected Retail services and process clarification.
- Capture store feedback and identify opportunities to improve Connected Retail processes, training materials and tool adoption.
- Support issue management and escalation processes across Endless Aisle, BOSS, BORIS and Click & Collect by tracking store issues, RSC tickets, follow‑ups, ownership, resolution status and key learnings in a structured format.
- Assist with product, content and release checks & UAT including SOTF & EA release validation, ensuring issues are identified, documented and escalated where required.
- Contribute to margin, profitability and trading analysis by monitoring BOSS capacities & low AUR products and working with the digital team to deactivate these lines where applicable.
- Support with follow‑up and actions from any cross‑functional Connected Retail programs.
- Provide ad‐hoc analytical and project support for Connected Retail wider team & initiatives.
Qualifications
- Minimum of 12 months experience working in a Ralph Lauren store, ideally a strong user of Endless Aisle.
- Understanding of omnichannel retail concepts such as Endless Aisle, Click & Collect, BORIS and Buy Online Ship from Store (BOSS).
- Intermediate working knowledge of Microsoft Excel (sorting, filtering, pivot tables, VLOOKUP, basic formulas and data manipulation).
Reporting and analysis are a core component of the role.
- Working knowledge of Microsoft Power Point for creating presentations, training materials and stakeholder updates.
- Strong attention to detail when maintaining reports, trackers, issue logs and operational documentation.
- Comfortable learning new systems, reporting tools and retail technologies.
- Strong analytical mindset with an ability to translate data into clear business insights and recommendations.
- Experience working collaboratively as part of a team environment.
- Demonstrated ability to organise multiple tasks and meet deadlines.
- Willingness to be flexible and pivot across multiple tasks and priorities as necessary.
- Excellent communication and relationship‑building skills.
- Curious and eager to learn.
- Be flexible, enthusiastic, confident and proactive.
- #J-18808-Ljbffr
Connected Retail Intern in London employer: FashionUnited Group
FashionUnited Group is an excellent employer that values its employees by fostering a dynamic and supportive work culture in the heart of Manchester. With competitive salaries, performance-based bonuses, and a generous uniform allowance, we prioritise employee satisfaction and growth, offering ample opportunities for career advancement within the luxury retail sector. Join us to be part of a team that is dedicated to delivering exceptional service while enjoying the vibrant atmosphere of one of the UK's most exciting cities.
StudySmarter Expert Advice🤫
We think this is how you could land Connected Retail Intern in London
✨Get to Know the Local Retail Scene
Hit the pavement and explore retail shops in your area. Chat with managers or staff – many stores love to hire interns who express genuine interest and enthusiasm. You'll get a feel for the vibe and might even stumble upon internship opportunities that aren't advertised yet!
✨Utilise Social Media and Community Events
Follow local retail brands and stores on social media for intern roles—they often post opportunities there. Don't forget to attend community events or shop openings related to retail in your area. It's a goldmine for meeting people and sourcing those hidden internships!
✨Leverage University Career Services
As an intern seeker, your university’s career services can be your best friend. They often have exclusive listings and connections with local retail businesses looking for interns. Make an appointment, polish your pitch, and let them help you land that amazing position!
✨Show Off Your Personal Projects
If you've done any retail-related projects or volunteer work, showcase them! Whether it's a school project, a pop-up shop, or even just your deep love for retail blogging, these experiences can make you stand out. Be sure to connect them to your application when applying through our website—we love seeing that initiative!
We think you need these skills to ace Connected Retail Intern in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, it's all about the customer! Highlight your previous experience in customer service, even if it was through a part-time job, volunteering, or any relevant roles. We want to see how you can connect with customers and handle their queries with a smile.
Make It Personal with Your Cover Letter:As an intern, your motivation and eagerness to learn are key. Use your cover letter to express your passion for retail and why you're keen to intern at FashionUnited Group. Share any relevant coursework or projects that reflect your interest in the sector.
Include Relevant Retail Experience:If you’ve worked in retail or have any experience that relates to the industry, be sure to mention it in your CV. Whether it’s handling transactions, stocking shelves or assisting customers, we want to see your hands-on experience shine through.
Emphasise Your Teamwork:Retail is all about working in teams. Talk about any group projects during school or activities you've been involved in that required collaboration. Showing us you can work well with others will help you stand out in your application.
How to prepare for a job interview at FashionUnited Group
✨Show Your Customer Service Skills
In retail, customer service is king! Be prepared to discuss your approach to handling different customer scenarios. Think of a time when you went above and beyond for a customer—this will show FashionUnited Group that you value customer satisfaction.
✨Demonstrate Your Sales Savvy
As an intern, knowing how to sell is a big deal. Brush up on basic sales techniques and be ready to tackle some role-play scenarios where you might have to sell a product to the interviewer. This not only shows your ability to engage customers but also your enthusiasm for the role at FashionUnited Group.
✨Understand the Store's Products
Familiarise yourself with the product range FashionUnited Group offers. Knowing the ins and outs of the items on sale can help you relate to customers better. Be prepared to answer questions about how specific products meet customer needs—simple, right?
✨Express Your Learning Motivation
As an intern, they know you’re there to learn, so let your motivation shine through! Talk about what you hope to gain from this internship at FashionUnited Group and how you can bring fresh ideas to the table. Showing that you’re eager to absorb knowledge will set you apart!
