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For Companies At a Glance
- Tasks: Build relationships with clients and deliver a personalised luxury experience.
- Company: Join Burberry, a leading luxury fashion brand with a rich heritage.
- Benefits: Competitive salary, employee discounts, and opportunities for career growth.
- Other info: Work in a vibrant environment on London Bond Street, surrounded by creativity.
- Why this job: Be part of a dynamic team and inspire clients with your passion for fashion.
- Qualifications: Sales experience and a strong interest in fashion and luxury products.
The predicted salary is between 30000 - 40000 £ per year.
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion, and luxury products. As an expert in client engagement and service, the Client Advisor demonstrates a high level of knowledge in styling and selling.
RESPONSIBILITIES
- Meet and exceed individual and store sales and other commercial KPIs.
- Through storytelling and passion for the brand, inspire our clients, creating desire and love for Burberry with every client interaction.
- Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling.
- Follow the Client journey to elevate the Client experience in the store: ensure a great initial impression; discover your client, be a product and styling expert, and close the sale to maintain the relationship with the client.
- Be efficient in following-up and delivering after-sales services to our clients.
- Contribute to the daily operations of the store, maintaining high luxury standards in both front and back of house, including appropriate level of product replenishment, support with inventory management, markdowns, and stockroom maintenance when required.
- Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines.
- Foster teamwork and a positive work climate.
- Build meaningful relationships with Clients.
- Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
- Capture new luxury clients to grow the individual and store client book with a commercial objective mindset.
- Drive retention of clients, ensuring volume and spend by contacting them regularly and ensuring the appropriate follow-up on sales or client requests.
PERSONAL PROFILE
- A proven track record in delivering sales and exceeding targets.
- Previous experience in clientelling.
- A strong interest in fashion, art and culture.
- Strong product knowledge and good understanding of store retail operations.
- Understanding of competitor products.
- Experience working as part of a team.
- Fluent in local language; English proficiency is desirable. Other language knowledge is desirable.
- Demonstrates confidence, curiosity, conviction, and care.
- Enjoys being part of a team.
- Energetic, pro-active and self-motivated.
- Detail-oriented and creative with a passion for selling.
- Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
- Results driven and commercial mindset.
- Flexible, collaborative and adaptable approach to work.
Client Advisor - London Bond Street employer: FashionUnited Group
Contact Detail:
FashionUnited Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor - London Bond Street
✨Tip Number 1
Get to know the brand inside out! Dive deep into Burberry's history, values, and latest collections. When you walk into that interview, your passion for the brand will shine through, making it easier to connect with the team.
✨Tip Number 2
Practice your storytelling skills! Think of ways to share your past experiences in client engagement and how you've created memorable moments for customers. This will help you demonstrate your ability to inspire clients and build relationships.
✨Tip Number 3
Show off your styling expertise! Prepare a few outfit ideas or product pairings that reflect Burberry's aesthetic. This not only showcases your knowledge but also gives you a chance to discuss how you can elevate the client experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Client Advisor position.
We think you need these skills to ace Client Advisor - London Bond Street
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fashion and luxury shine through. We want to see how much you love the brand and how you can inspire clients with your enthusiasm.
Tailor Your Experience: Make sure to highlight your previous experience in clientelling and sales. We’re looking for specific examples of how you've exceeded targets and built relationships with clients, so don’t hold back!
Be Personable: Your written application should reflect your personality. Use a friendly tone and show us that you’re not just about numbers but also about creating meaningful connections with clients.
Follow Our Guidelines: Before hitting send, double-check that your application aligns with our company values and guidelines. We encourage you to apply through our website to ensure your application gets the attention it deserves!
How to prepare for a job interview at FashionUnited Group
✨Know Your Brand Inside Out
Before the interview, dive deep into Burberry's history, values, and latest collections. Being able to discuss specific products and how they align with the brand's ethos will show your passion and knowledge, which is crucial for a Client Advisor role.
✨Master the Art of Storytelling
Prepare to share personal anecdotes that highlight your experience in client engagement and sales. Use storytelling to convey how you've built relationships with clients in the past, showcasing your ability to inspire and create desire for luxury products.
✨Demonstrate Your Styling Expertise
Brush up on current fashion trends and be ready to discuss how you would style different pieces from Burberry’s collection. This not only shows your product knowledge but also your ability to provide a personalised service that aligns with the client's needs.
✨Showcase Your Team Spirit
Be prepared to discuss how you’ve contributed to a positive team environment in previous roles. Highlight examples where you collaborated with colleagues to achieve sales targets or enhance the customer experience, as teamwork is key in a retail setting.