At a Glance
- Tasks: Lead a dynamic team, drive sales, and create memorable customer experiences.
- Company: Join Pandora, the world's largest jewellery brand, known for its inclusive culture.
- Benefits: Enjoy a competitive salary, monthly bonuses, generous discounts, and career growth opportunities.
- Other info: Named one of the Sunday Times’ ‘Best Places to Work 2023’ in the UK.
- Why this job: Be part of a passionate team that values creativity and personal expression.
- Qualifications: Experience in retail leadership and a passion for exceptional customer service.
The predicted salary is between 32310 - 40800 £ per year.
Highly Competitive Salary | Monthly Bonus Scheme (10–20%) | Generous Employee Discount | Annual Jewellery Uniform Allowance | Other Excellent Benefits
You will be required to work the following days: Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays, Sundays. We are looking to cover 40 hours per week, Permanent. The rate of pay will be between £32,310 - £40,800 (Full-time equivalent).
At Pandora, we believe in creating moments that matter — for our customers and for our team. We’re currently looking for an organised, proactive and results-driven Assistant Store Manager who can lead from the shop floor and on retail operations, and inspire a high-performing team to beat their targets and provide a world-class service. If you’re passionate about people, performance, and creating meaningful moments, then we'd love to have you join us!
Named one of the Sunday Times’ ‘Best Places to Work 2023’ in the UK, Pandora is a company that dares to dream, cares deeply, and empowers its people to deliver exceptional results — every single day.
The Role
As an Assistant Store Manager, you’ll be the backbone of store operations, supporting the Store Manager in delivering commercial success, leading, coaching and developing a high-performing team, and role modelling our signature selling ceremony for world-class customer experience. You will be responsible for the successful running and trading of the store in the absence of the store manager.
What You’ll Do
- Commercial Focus
- Drive store performance by analysing sales, KPIs, and customer feedback, using insights to make commercial decisions.
- Support the Store Manager in planning and executing effective business strategies that deliver on sales targets.
- Champion visual merchandising and product displays to reflect brand guidelines and maximise commercial impact.
- Leadership
- Support in building, leading and nurturing a diverse, inclusive and engaged team to unlock their full potential and support their development.
- Deliver clear and consistent communication, impactful feedback, and support with regular development conversations.
- Act as a trusted leader and role model, helping to embed our values of Dream, Dare, Care, and Deliver across your team.
- Customer Experience
- Be a Pandora ambassador on the shop floor — bringing deep product knowledge, passion for storytelling, and a commitment to our brand values.
- Inspire your team to create unique, personalised and meaningful moments for customers by role modelling our selling ceremony.
- Take ownership of excellent customer service standards and resolve escalated issues with professionalism and care.
- Store Operations
- Support in daily operational tasks including rotas, stock control, till operations, and managing security, health and safety, and compliance.
- Plan staffing levels in line with commercial needs and seasonal trends.
- Ensure high shop floor standards, smooth stock management, and overall operational excellence.
The Successful Candidate
You’ll be a highly capable leader and a passionate team player who thrives in a fast-paced environment. You’ll bring strong people skills, commercial acumen, and an infectious energy that inspires and elevates those around you. Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior supervisor, or current assistant manager looking for your next challenge then this could be the opportunity for you.
- Proven experience driving sales and profitability in store.
- A passion for driving a culture of exemplary customer service, with the ability to establish and coach a high-performing team.
- Strong communication and organisational skills with the ability to multitask and prioritise, being adaptable and flexible to changing business needs.
- A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values.
- A growth mindset — someone who thrives on feedback, embraces change, and is always looking to raise the bar.
- A well-presented appearance with a taste for desirable products and a passion for retail.
Why Work With Us?
Our people are at the heart of our success. We’re committed to unforgettable career progression and offer a rewards package that’s second to none:
- A highly competitive salary.
- Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!).
- Generous jewellery uniform allowance to express your style and individuality.
- Employee discount to treat yourself and your loved ones.
- ‘Wear box’ access: Select jewellery to wear each time you’re working.
- Exclusive retail, hospitality, and entertainment discounts via our online benefits platform.
- Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid, and lots more.
- Parties, incentives and gifts throughout the year.
- Clear career progression and training opportunities, empowering you to grow and succeed.
If you are looking for a new challenge and feel you have the relevant skills, then don’t miss out! Please click apply to submit your application.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.
*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible.*
About Pandora
Pandora is the world’s largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
Assistant Store Manager (Full-Time) in Liverpool employer: FashionUnited Group
FashionUnited Group is an excellent employer that values its employees by fostering a dynamic and supportive work culture in the heart of Manchester. With competitive salaries, performance-based bonuses, and a generous uniform allowance, we prioritise employee satisfaction and growth, offering ample opportunities for career advancement within the luxury retail sector. Join us to be part of a team that is dedicated to delivering exceptional service while enjoying the vibrant atmosphere of one of the UK's most exciting cities.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager (Full-Time) in Liverpool
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like FashionUnited Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like FashionUnited Group!
We think you need these skills to ace Assistant Store Manager (Full-Time) in Liverpool
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at FashionUnited Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at FashionUnited Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show FashionUnited Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at FashionUnited Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
