At a Glance
- Tasks: Support HR operations and administration for colleagues across Europe, ensuring smooth employee lifecycle processes.
- Company: Join Burberry, a creative brand committed to sustainability and community impact.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Exciting projects and a collaborative environment await you at our Leeds office.
- Why this job: Be part of a dynamic team driving positive change in the luxury industry.
- Qualifications: Fluent in English and Arabic, with HR administration experience and strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values‑driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
As a HR Operations Coordinator at Burberry, you will play a key role within the HR team and the business supporting our colleagues across Europe. Day to day, you will be responsible for the completion of HR administration and queries across the entire employee lifecycle, working at pace and with accuracy across all tasks, from joiners, movers and leavers, employee changes, offer drafting and onboarding to absences.
This HR Operations Coordinator role is offered on a full‑time, permanent basis and is based in our Queen Street, Leeds office. The role operates on a hybrid basis, with the expectation to work in the office four days per week and one day remotely. Due to the colleagues you will be supporting, fluency in both English and Arabic (spoken and written) is essential. A strong understanding of Gulf and Levantine dialects is required to enable effective communication across the regions you will partner with.
Responsibilities- Responsible for the majority of employee lifecycle HR administration – this includes contract generation, new hire input, contract changes, and leavers.
- Resolve HR queries escalated via the HR Service Desk Team – these include complex employee lifecycle (hire to retire), time to pay queries as well as simple Employee Relations support.
- Work closely with Employee Relations and HR Business Partners to provide simple HR guidance and support with consideration of internal policy and local employment legislation.
- Create documentation in support of the disciplinary process.
- Ensure colleague queries and tasks are resolved in a timely manner.
- Utilise continuous improvement mindset to innovate our working practices to enhance the support we offer to the business.
- Respond positively to escalations and complaints to ensure excellent customer service is consistently delivered.
- Use HR data to identify emerging trends and potential opportunities to enhance service delivery and customer experience.
- Support with simple reward administration during key annual activities.
- Support the training and upskilling of the HR Service Desk Advisors.
- Act as the escalation point for managers.
- Support with ad‑hoc projects and other duties where required.
- Fluent in both English and Arabic (written and spoken).
- Experience working in a HR service delivery/administration role.
- Exceptional customer service skills and comfortable communicating across all levels of seniority.
- Proficient with HR Information Systems (SAP SuccessFactors knowledge would be ideal but is not essential) and Microsoft Office (Teams, Outlook, Excel etc).
- Works well under pressure and with the ability to meet tight deadlines.
- Strong attention to detail and accuracy.
HR Operations Coordinator- Arabic speaking in Leeds employer: FashionUnited Group
At Burberry, we pride ourselves on fostering a vibrant and inclusive work environment that champions creativity and innovation. As an HR Operations Coordinator in our Leeds office, you will benefit from a hybrid working model, competitive remuneration, and opportunities for professional growth within a globally recognised brand committed to sustainability and community engagement. Join us to be part of a team that values diverse perspectives and empowers you to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land HR Operations Coordinator- Arabic speaking in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Burberry on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Burberry's values and recent projects. We want to show that we’re not just a good fit for the role, but also for the brand’s mission and vision.
✨Tip Number 3
Practice common HR interview questions and think of examples from your past experiences. We need to demonstrate our problem-solving skills and customer service prowess effectively.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace HR Operations Coordinator- Arabic speaking in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the HR Operations Coordinator role. Highlight your fluency in Arabic and English, and any relevant HR experience you have. We want to see how you can bring your unique background to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working at Burberry and how your values align with ours. Don’t forget to mention your understanding of Gulf and Levantine dialects – it’s a big plus for us!
Show Off Your Customer Service Skills:Since this role involves resolving HR queries and providing support, make sure to showcase your exceptional customer service skills in your application. Share examples of how you've successfully handled similar situations in the past – we love hearing about your experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Burberry!
How to prepare for a job interview at FashionUnited Group
✨Know Your HR Basics
Make sure you brush up on key HR concepts and processes, especially those related to the employee lifecycle. Understanding how to handle queries from joiners to leavers will show that you're ready to hit the ground running.
✨Showcase Your Language Skills
Since fluency in Arabic and English is essential, be prepared to demonstrate your language skills during the interview. You might be asked to respond to questions in both languages, so practice switching between them smoothly.
✨Highlight Customer Service Experience
Burberry values exceptional customer service, so think of examples from your past roles where you resolved issues or improved processes. Be ready to discuss how you can bring that same level of service to their HR team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think about how you would handle specific HR situations, like managing a complex query or dealing with a tight deadline.
