At a Glance
- Tasks: Lead a dynamic team, deliver exceptional customer experiences, and manage store operations.
- Company: Join the iconic Dr. Martens brand with a rich heritage and inclusive culture.
- Benefits: Enjoy 65% off footwear, matched pension contributions, and access to mental health support.
- Other info: Flexible shifts, opportunities for personal development, and a supportive team atmosphere.
- Why this job: Be a key player in a vibrant retail environment and grow your career with us.
- Qualifications: Retail experience, strong communication skills, and a passion for fashion.
The predicted salary is between 20610 - 25190 £ per year.
Dr.
Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage.
As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.
We are guided by three core values that are at the heart of everything we do: Be Yourself, Act Courageously, and Show You Care.
They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.
We are looking for an engaging and responsible Keyholder to lead our diverse shopfloor team at our
Cambridge store.
Our Keyholders do everything our Sales Assistants do, you'll continue in delivering a seamless and consistent customer experience, now acting as a role model to the team, whilst also at times providing operational support to the management team & guidance to the overall store team.
Acting as a trusted key holder you can expect at times to play a more prominent & pivotal role in the team ensuring our doors are open in line with store opening & closing hours and at times be leading on delivery activity.
This will be for
20 hours per week. Shifts will be varied across 7 days and we'll also need you to be able to help out covering the management teams holidays at times.
- Take responsibility of opening & closing the store when necessary, following all relevant procedures.
- Hit and exceed individual sales targets whilst contributing to the wider performance of the store: Sales, Conversion, UPT, ATV.
- Lead on delivery procedures when necessary, processing all stock in line with company expectations.
- Assistant the store management team with day to day retail operations and health & safety procedures e. g. delivery, clock in/out, stock takes, replenishment, floor management and maintain a safe and tidy work environment.
- Drive high standards of customer service within the store, ensuring every customer receives an exceptional, unforgettable experience
- Handle till transactions in line with operating procedures and assist with more complex enquiries from customers.
- At Dr. Martens the Keyholder duties will go hand in hand with the below qualities:
- You’ll be a proud custodian to our culture, embodying what we stand for and encouraging others to do the same.
- Professional, but also authentic, fearless and passion for the product!
- Working in retail with a similar responsibility with a fashion/lifestyle brand would be a bonus!
- You will take ownership for your own development, proactively seeking out feedback to build self-awareness.
- Demonstrates resilience, together with a solution driven mindset.
- Fluency in English at a business level. Additional languages would be great!
- Good IT skills – confident to use Microsoft Office and POS systems.
WHAT’S IN IT FOR YOU?
- Welcome pair of Docs
- 65% off all footwear
- 50% off all accessories
- Matched pension contributions
- Opportunities for growth
- Complimentary access to virtual GP via the Retail Trust
- Access to our Employee Assistance Programme & Mental Health First Aiders
At Dr.
Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work.
We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability.
Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.
We strive to develop a business where our people can thrive and feel empowered to express themselves.
Because we believe everyone should feel supported and included whatever the role in the Dr.
Martens community.
Want to know more about working at Dr. Martens?
- England, United Kingdom of Great Britain and Northern Ireland
- #J-18808-Ljbffr
Keyholder (20hr) - Cambridge employer: FashionUnited Group
FashionUnited Group is an excellent employer that values its employees by fostering a dynamic and supportive work culture in the heart of Manchester. With competitive salaries, performance-based bonuses, and a generous uniform allowance, we prioritise employee satisfaction and growth, offering ample opportunities for career advancement within the luxury retail sector. Join us to be part of a team that is dedicated to delivering exceptional service while enjoying the vibrant atmosphere of one of the UK's most exciting cities.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder (20hr) - Cambridge
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including FashionUnited Group, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Keyholder (20hr) - Cambridge
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like FashionUnited Group that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at FashionUnited Group will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about FashionUnited Group and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at FashionUnited Group
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at FashionUnited Group, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at FashionUnited Group!
