White Stuff is seeking a Customer Service Operations Lead to drive the operational performance of the CS team across multiple channels. The role requires leadership of a large hybrid team, balancing pace, quality, and customer care with commercial outcomes.
You will coach direct reports, manage resources, and champion brand tone while maintaining high employee engagement and service standards. Occasional travel to London HQ may be required.
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Hybrid CS Operations Lead – Lead With Warmth, Brand & Impact employer: FashionUnited Group
At REISS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Located in the vibrant area of Islington, our team enjoys a supportive environment with ample opportunities for professional growth and development, alongside competitive benefits that enhance work-life balance. Join us to be part of a forward-thinking company that values your contributions and empowers you to achieve your career aspirations.
