Store Manager - Buchanan Galleries, Glasgow (Full-Time)

Store Manager – Buchanan Galleries, Glasgow (Full‑Time)

Highly competitive salary, monthly bonus of 10% if sales targets are achieved (with the potential of 20% if stretch targets are achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits!

Are you a passionate retail leader with a strong commercial mindset and a talent for inspiring high‑performing teams?

Join Pandora and play a key role in delivering exceptional results while creating unforgettable customer experiences.

The Role

• Take ownership of sales, profitability and overall store performance.
• Analyse commercial results and use insights to make confident decisions and maximise opportunities.
• Deliver an outstanding customer experience that builds loyalty across both in‑store and omnichannel services, including click & collect and endless aisle.
• Inspire your team to deliver world‑class selling through exceptional product knowledge and storytelling.
• Ensure visual merchandising and store presentation consistently reflect Pandora’s brand standards.
• Turn business goals into clear action plans, ensuring strong execution and measurable results.
• Plan effective store schedules that balance commercial priorities with operational needs.
• Build a flexible, high‑performing team structure that adapts to changing business demands.
• Oversee stock management to minimise loss and maximise sales.
• Ensure full compliance with health & safety, security, data privacy and company policies.
• Role‑model Pandora’s values of dreaming, daring, caring and delivering while creating a positive, inclusive and engaging workplace.
• Build a high‑performance culture through regular coaching, feedback and performance management.
• Support team members’ growth by identifying development opportunities and preparing future leaders.
• Recruit, develop and retain top talent while building strong succession plans for key roles.

Qualifications

• Proven experience driving sales, profitability and commercial performance, and operational excellence in store, ideally within a leading, customer‑focused retail or desirable consumer brand environment.
• Experience leading, coaching and developing high‑performing teams.
• Strong commercial acumen with the ability to analyse data, identify opportunities and take action to improve results.
• Ability to translate local and global business strategy into store plans that deliver against store, regional and divisional KPIs.
• Excellent communication, organisation and problem‑solving skills.
• Flexibility and adaptability to respond to changing business needs.
• A passion for creating exceptional customer experiences and building customer loyalty.
• A positive, can‑do attitude and genuine enthusiasm for Pandora’s products and values.

Benefits

• Highly competitive salary.
• Monthly bonus of 10% if sales targets are achieved (potential of 20% for stretch targets).
• A generous annual jewellery uniform allowance.
• Access to an online benefits platform with retail, hospitality and entertainment discounts.
• Free support for you and your loved ones through ‘Retail Trust’ covering health, wellbeing, financial advice, legal aid and more.
• Parties, incentives and gifts throughout the year.
• Equal Opportunity

We are an equal opportunities employer. If you require reasonable adjustments during your interview, please let us know as soon as possible.

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