At a Glance
- Tasks: Lead a dynamic team, manage store operations, and create an engaging customer experience.
- Company: Join New Balance, a family-driven brand empowering change through sport since 1906.
- Benefits: Competitive pay, retail bonus scheme, generous staff discount, and great development opportunities.
- Other info: Flexible work schedule and a commitment to diversity and inclusion.
- Why this job: Be a brand ambassador and make a real impact in a vibrant retail environment.
- Qualifications: Proven leadership skills, retail experience, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand.
Our retail stores are looking for Managers who can lead a high performing team, manage store operations, and engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
Major Accountabilities:
- Drive and motivate your team to achieve individual and store targets
- Lead by example on the shop floor and back of house
- Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control and loss prevention
- Manage the execution of the retail game changer in your store
- Analyses the overall performance of the store and make decisions and adjustments to increase productivity and efficiency
- Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
- Coordinates rota and store scheduling
- Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
- Accountable for maintaining health, safety and environmental standards in store
- Manages in store HR operations - recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team
- Deals with enquiries and an escalation route for customer complaints
- Proactively share internal and external feedback to Senior Management
- Perform any other duties as required from Senior Management
Requirements for Success:
- Team Player
- Proven people management and leadership experience
- Previous retail experience desirable
- Demonstrate customer service skills
- Knowledge of loss prevention procedures
- A passion for retail and achieving sales targets, with high knowledge of retail KPIs
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Knowledge of POS register systems
- Excellent attention to detail
- Effective communication skills
- Fluent in English
- Knowledge of the retail market/consumer trends
- Comfortable with being remotely managed
- Flexible work schedule including weekends and holidays
Additional Benefits:
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Equal Opportunity Employer: New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion. If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
Retail Store Manager (Full-time) - Glasgow employer: FashionUnited Group
New Balance is an exceptional employer that champions a culture of inclusivity and personal growth, making it an ideal place for passionate individuals to thrive. As a Retail Store Manager in Glasgow, you will benefit from competitive compensation, a generous staff discount, and the opportunity to develop your career within a supportive team environment. Join us to be part of a family that values innovation and empowers you to make a positive impact in the community while achieving your professional goals.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Manager (Full-time) - Glasgow
✨Tip Number 1
Get to know the company inside out! Research New Balance's values, culture, and recent initiatives. This way, when you walk into that interview, you can show them you're not just another candidate – you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain why you're the perfect fit for the Retail Store Manager role. Highlight your leadership experience and how you've motivated teams in the past. Remember, they want someone who can drive results and create a fantastic customer experience.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Plus, it shows you're proactive and really keen on joining the team!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about wanting to be part of the New Balance journey. Good luck!
We think you need these skills to ace Retail Store Manager (Full-time) - Glasgow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for retail and customer service shine through. We want to see how excited you are about the opportunity to lead a team and create amazing experiences for our customers.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the job description. We’re looking for proven people management skills and a knack for achieving sales targets, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our New Balance family!
How to prepare for a job interview at FashionUnited Group
✨Know the Brand Inside Out
Before your interview, dive deep into New Balance's history, values, and recent initiatives. Understanding their commitment to community and innovation will help you connect your personal experiences with their mission, showing that you're not just a candidate but a potential brand ambassador.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in the past. Whether it’s motivating staff or managing store operations, be ready to discuss how you can drive performance and create a positive environment for both your team and customers.
✨Demonstrate Customer-Centric Thinking
Think about times when you've gone above and beyond for customers. Be prepared to share these stories during your interview, highlighting your customer service skills and how you can enhance the shopping experience at New Balance.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving abilities, especially regarding loss prevention and operational challenges. Practise answering situational questions using the STAR method (Situation, Task, Action, Result) to clearly articulate your thought process and outcomes.
