At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences in a vibrant fashion store.
- Company: Join a trendy fashion brand that values creativity and teamwork.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Fast-paced role with potential for extra hours during busy periods.
- Why this job: Be part of a dynamic environment where your love for fashion shines.
- Qualifications: Friendly personality, team player, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
This job is not accepting any more applications. Are you fanatical about fashion and love giving the very best levels of customer care so that you leave everyone happy, wanting to keep coming back and telling all their friends? Do you want to be the best and to be part of a wonderful team who display a huge amount of passion and knowledge about our product range in order to promote our brand? If so, then we want YOU!
KEY DUTIES:
- Provide back‑up management support and be responsible for the running of the Store on adhoc days.
- Optimise sales and individual customer purchases.
- Engage the customer by delivering a first class customer service.
- Operate till and handle financial transactions.
- Replenish stock with our fantastic products and specialist brands.
- Assist with deliveries and stock handling on a regular basis - we are busy!
- Undertake cleaning and housekeeping duties.
- Ensure compliance with all company procedures.
- Take responsibility for personal development and actively seek opportunities for improvement.
- Responsible for Health and Safety.
- Responsible for opening and closing the store in the absence of management.
- Cashing up at the end of the day and ensuring correct procedures are followed.
- Training and coaching store colleagues as and when required.
WHAT DO WE NEED FROM OUR TEAM MEMBERS?
- A warm, friendly and engaging personality is essential.
- To be highly motivated and a desire to be the best with an energy and enthusiasm to succeed.
- A proven ability to work well within a team and to use own initiative.
- Ability to adapt to frequent change and a high pressure environment - you will need to work hard and smart.
- Experience in a customer service role with face‑to‑face customer contact is highly desirable.
- Experience in a retail environment with a quality brand is desirable but not essential.
- Knowledge and understanding of High Street fashion.
The contracted hours stated above are a guaranteed weekly minimum but there is an expectation to work more hours and flexibility is required especially during peak trading periods.
Fashion Store Lead — Customer Experience & Ops employer: FashionUnited Group
Join a vibrant team that thrives on passion for fashion and exceptional customer service, where your contributions are valued and recognised. Our store fosters a supportive work culture that encourages personal development and offers opportunities for growth within the retail sector. Located in a bustling area, we provide a dynamic environment that keeps you engaged and motivated, ensuring every day is rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Fashion Store Lead — Customer Experience & Ops
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances who work in fashion or retail. They might know about openings that aren't advertised yet, and a personal recommendation can go a long way.
✨Tip Number 2
Show off your passion for fashion! When you get the chance to chat with potential employers, share your favourite brands and trends. Let them see your enthusiasm and knowledge – it’s what sets you apart!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer service. Think about how you would handle difficult situations and be ready to showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Fashion Store Lead — Customer Experience & Ops
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Share any experiences or stories that highlight your enthusiasm for the industry and how it drives you to provide top-notch customer service.
Tailor Your Application:Make sure to customise your application to reflect the key duties and qualities mentioned in the job description. Use specific examples from your past experiences that demonstrate your ability to engage customers and work well in a team.
Highlight Customer Service Skills:Since this role is all about delivering first-class customer service, be sure to emphasise your experience in similar roles. Talk about how you've gone above and beyond to make customers happy and how you handle challenges in a busy retail environment.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at FashionUnited Group
✨Know Your Fashion
Brush up on the latest trends and brands in high street fashion. Being able to discuss your favourite styles or recent collections will show your passion and knowledge, which is key for this role.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you’ve gone above and beyond for a customer, as this will demonstrate your ability to deliver first-class service.
✨Team Spirit
Be ready to talk about your experience working in teams. Highlight how you’ve collaborated with colleagues to achieve goals, as teamwork is essential in this role.
✨Show Your Enthusiasm
Let your energy and enthusiasm shine through during the interview. A warm and friendly personality is crucial, so don’t hold back on showing your excitement for the position and the brand!
