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- Tasks: Lead the sales team and manage store operations to achieve commercial goals.
- Company: Dynamic retail company focused on customer experience and team development.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work environment.
- Other info: Join a passionate team and thrive in a fast-paced retail setting.
- Why this job: Make a real impact on customer experience while developing your leadership skills.
- Qualifications: Retail management experience and strong coaching abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved. Deputising for the Store Manager in their absence when required.
Dimensions
- Financial: Store KPIs
- People: indirectly lead the store team members
- Impact: Impacts on the consumer experience in store and on the achievement of the store's KPIs
Responsibilities
- Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators.
- Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
- Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is a great place to shop.
- Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations.
- Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience.
- Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales.
- Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store.
- Provide regular feedback to the team to motivate and engage to improve performance where required.
- Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues.
- Build capability and understanding to effectively manage all aspects of the store in the absence of the Store Manager.
Qualifications
- Good retail experience including in a management role, leading a team.
- Strong coaching skills.
- Effective communicator who can provide clarity to individuals or teams on what is required of them and why.
- Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
- Proficient in supporting with people processes and team development.
- Good experience in delivering and exceeding sales and targets.
- Proactive with good organisation skills to initiate completion of tasks without direction or supervision.
- Good commercial skills.
- IT proficient with the ability to use a range of systems to manage in-store activity.
- Good knowledge of and experience in Visual Merchandising.
Franchise Sales and Service Manager in England employer: FashionUnited Group
Contact Detail:
FashionUnited Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise Sales and Service Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience in franchise sales. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to sales and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for retail during interviews. Share specific examples of how you've motivated teams or improved customer experiences in previous roles. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Franchise Sales and Service Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Franchise Sales and Service Manager role. Highlight your retail management experience and any coaching or leadership roles you've had, as these are key to impressing us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail and how you can contribute to our team. Mention specific achievements that demonstrate your ability to meet sales targets and lead a team effectively.
Showcase Your Communication Skills: As an effective communicator, it's important to convey clarity in your application. Use clear and concise language, and make sure to express how you can inspire and motivate a team, as this is crucial for the role.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, it’s super easy and straightforward!
How to prepare for a job interview at FashionUnited Group
✨Know Your Sales Metrics
Before the interview, brush up on key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've met or exceeded sales targets in previous positions. This shows you understand the commercial side of the business and can contribute to achieving store objectives.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in the past. Highlight specific instances where your guidance led to improved performance or morale. This will demonstrate your ability to lead and inspire a team, which is crucial for this role.
✨Demonstrate Customer-Centric Thinking
Think about ways you've enhanced customer experiences in previous roles. Be ready to share insights on how you used customer feedback to improve operations or sales. This will show that you prioritise the consumer experience, aligning with the company's goals.
✨Familiarise Yourself with Visual Merchandising
Since visual merchandising is a key aspect of the role, make sure you understand its principles. Bring examples of how you've implemented effective merchandising strategies in the past. This will illustrate your capability to create an engaging shopping environment.