At a Glance
- Tasks: Engage customers and support team training to enhance store performance.
- Company: Join the New Balance family, a growing sportswear brand.
- Benefits: Flexible hours, team environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on continuous learning and teamwork.
- Why this job: Be a brand ambassador and inspire others while developing your skills.
- Qualifications: Customer service skills and a passion for retail.
The predicted salary is between 10 - 12 £ per hour.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. As Training Champion, you will support the development and growth of store teams by driving training initiatives and fostering a culture of learning.
MAJOR ACCOUNTABILITIES
- To achieve personal KPIs and contribute to overall store performance.
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store.
- Help to ensure the store remains as commercial as possible following company guidelines.
- Adhere to company’s policies and procedures.
- Responsible for maintaining health, safety, and environmental standards in store.
- Perform other duties that are required from the management team.
KEY RESPONSIBILITIES AS TRAINING CHAMPION
- Coach peers through 1:1 sessions and small group training.
- Inspire and motivate the team to engage in continuous learning.
- Validate learning through quizzes and knowledge checks.
- Ensure colleagues complete all required courses.
- Take approved time off the floor for training purposes.
- Identify store training needs and share insights with the Regional Trainer.
- Introduce new ideas and feedback to improve training programs.
- Utilize all approved training resources (Workday Learning, Retail Content Training Library, NB Link, Website, Running Blog, Regional Trainer).
REQUIREMENTS FOR SUCCESS
- Team Player.
- Demonstrate customer service skills.
- A passion for retail and sales.
- Desire to learn.
- Ability to perform basic maths and general retail operational processes.
England, United Kingdom of Great Britain and Northern Ireland.
Retail Associate - Training Champion (30 Hours) Cheshire Oaks in Ellesmere Port employer: FashionUnited Group
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values growth and development. As a Retail Associate - Training Champion at our Cheshire Oaks location, you will enjoy a vibrant work culture that fosters continuous learning and collaboration, alongside opportunities for personal and professional growth. With a commitment to employee satisfaction and a focus on delivering exceptional customer experiences, New Balance is an excellent employer for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Associate - Training Champion (30 Hours) Cheshire Oaks in Ellesmere Port
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with New Balance's products, values, and mission. This way, when you walk into that interview, you can show your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can engage, excite, and educate customers. Role-playing with friends or family can help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider tips and might even put in a good word for you. Plus, it shows your genuine interest in being part of the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the New Balance family and ready to contribute to the store's success.
We think you need these skills to ace Retail Associate - Training Champion (30 Hours) Cheshire Oaks in Ellesmere Port
Some tips for your application 🫡
Show Your Passion:Let your love for retail and customer service shine through in your application. We want to see how excited you are about joining our New Balance family and how you can engage with customers.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the role of Training Champion. Focus on any coaching or training roles you've had, as well as your ability to inspire others – we love a good team player!
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've contributed to team success or improved customer experiences in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at FashionUnited Group
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into New Balance's history, values, and products. Understanding their mission as a family-oriented brand will help you connect with the interviewers and show your genuine passion for the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you engaged with customers and contributed to their satisfaction, as this role is all about creating a positive experience from start to finish.
✨Emphasise Your Team Spirit
As a Training Champion, you'll be working closely with your peers. Be ready to discuss how you've collaborated in teams before, coached others, or contributed to a learning culture. This will demonstrate that you're not just a lone wolf but a true team player.
✨Be Ready to Discuss Training Initiatives
Think about any training or coaching experiences you've had. Be prepared to share ideas on how you could inspire and motivate your colleagues to engage in continuous learning. This shows that you're proactive and ready to take on the responsibilities of the role.
