At a Glance
- Tasks: Manage wholesale accounts, process orders, and ensure timely shipping for a luxury brand.
- Company: Join Burberry, a leading luxury fashion house with a commitment to equality.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative team culture focused on continuous improvement and operational excellence.
- Why this job: Be part of a prestigious brand and enhance your skills in customer operations.
- Qualifications: Fluency in Italian, strong Excel skills, and experience with international customers.
The predicted salary is between 30000 - 40000 £ per year.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Responsibilities
- Account Management
- Responsible for managing wholesale accounts across several countries in the EMEIA region.
- Prepare and edit order confirmations and send to customers.
- Raise orders for replenishment and store openings/events.
- Participate in creating customer relationship plans, attend customer meetings and manage communication via emails, phone calls.
- Process cancellations, credits, debits, returns of faulty and non-faulty goods.
- Work closely with the accounts receivable team to reconcile invoices/investigate discrepancies/raise proforma invoices/follow up accounts credit release.
- Provide daily activity reports as needed by the business, leadership or account.
- Manage daily queries and communication with outlet and retail teams ensuring fastest availability to answer ever changing business needs.
- Monitor order to shipment flow to ensure timely shipping and coordinate with hub.
- Work closely with the transportation team and manage customer delivery booking in partnership with carriers.
- Prepare shipments according to customers’ requirements, export procedures and provide instructions to hubs.
- Request updates on available goods/QC release etc.
- Arrange and coordinate returns as required.
- Order Management
- Participate in communication of shortages, vendor delays and re-timings etc to the region/customers.
- Team Support
- Support Assistant Manager with daily task and monitoring team orderbook.
- Actively participate in team training and provide team with support along with assistant manager.
- Update and create SOP, suggest and drive continuous improvement to daily processes.
- Wholesale
- Achieve high shipping percentage of the order book in line with company fiscal targets.
- Monitor the customers’ orderbook efficiently & provide a best in class customer experience.
- Maximise product availability for regional events, store openings, marketing campaigns, etc.
- Communication
- Improve lines of communication with internal and external customers.
- Build strong relationships, know your audience and influence your stakeholders.
- Operational Excellence
- Continuous improvement of processes and reporting.
- Be knowledgeable of all company’s operating systems.
- Be agile and innovative.
- Product
- Improving product availability and visibility on delays and cancellations.
- Know your products and customers.
- Be aware of key launches & make them successful.
Personal Profile
- Very good to advanced Excel skills to produce reports and interpret large amounts of data.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Language: Fluency in Italian (written and spoken) is mandatory.
- Understanding of order lifecycle activities and shipping and credit processes is preferable.
- Good knowledge of managing orders in SAP (AFS) is a plus.
- Understanding of logistic and warehouse operations.
- Previous experience working with international customers.
- Understanding of import/export and incoterms.
Location: England, United Kingdom of Great Britain and Northern Ireland
Customer Operations Coordinator (Italian Speaker) employer: FashionUnited Group
Burberry is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the opportunity to thrive in a fast-paced environment while managing wholesale accounts across the EMEIA region. With a strong emphasis on professional development, team support, and operational excellence, Burberry provides its staff with the tools and resources needed for continuous growth, making it an ideal place for those seeking meaningful and rewarding careers in the fashion industry.
We think you need these skills to ace Customer Operations Coordinator (Italian Speaker)
Account Management
Order Management
Communication Skills
Analytical Skills
Problem-Solving Skills
Excel Skills
SAP (AFS)
