At a Glance
- Tasks: Manage wholesale customer accounts and ensure seamless product availability across regions.
- Company: Join Burberry, a creative leader in sustainable luxury with a rich heritage.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on innovation and operational excellence.
- Why this job: Be the vital link in our supply chain and make a real impact on customer satisfaction.
- Qualifications: Strong Excel skills, excellent communication, and a knack for problem-solving.
The predicted salary is between 31500 - 38500 £ per year.
At Burberry, we believe creativity opens spaces.
Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.
This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do.
As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
- Customer Operations Coordinator
- JOB PURPOSE
The Customer Operations Coordinator plays a vital role within Burberry's supply chain, acting as the central point of contact to ensure seamless product availability to wholesale clients and retail locations across multiple regions.
This role requires managing the complete lifecycle of orders—from initial entry and processing to final delivery and post-sale support.
In this fast-paced role, effective communication with both internal teams and external wholesale partners is essential, alongside coordination to resolve challenges and facilitate timely fulfilment.
You will also provide operational backing to the Assistant Manager, contributing to training, process optimisation, and overall team efficiency.
RESPONSIBILITIES
- Account
Management: Manage wholesale customer accounts across various countries within the EMEIA region, ensuring accurate order processing, timely confirmations, and responsive handling of requests including cancellations, returns, and invoicing.
- Coordination with Hub and
- Transportation
Teams: Oversee order shipment progress, liaise with logistics providers to schedule deliveries, and ensure compliance with export procedures tailored to customer specifications.
- Order Tracking and
Communication: Proactively manage and communicate any discrepancies related to product shortages, delays, or changes in scheduling with stakeholders to maintain transparency and customer satisfaction.
- Team Support and
Training: Assist the Assistant Manager in daily operational tasks, support ongoing team training initiatives, and contribute to the continuous improvement of standard operating procedures.
- Wholesale
- Demand
Fulfilment: Aim to maximise product availability for key business events such as store openings and promotions, contributing directly to meeting company sales targets.
- Enhancing
- Communication
Channels: Foster strong relationships with internal departments and external customers, tailoring communication to diverse audiences to effectively address their needs.
- Operational Excellence: Champion innovative approaches to refine processes and reporting mechanisms, demonstrating agility in adapting to evolving business demands.
- Product Knowledge: Maintain in-depth awareness of the product portfolio and upcoming launches to support successful rollouts and anticipate potential supply challenges.
- PERSONAL PROFILE
- Proficient to advanced skills in Microsoft Excel, enabling the production of detailed analytical reports and the interpretation of complex data sets.
- Exceptional verbal and written communication abilities, capable of engaging effectively with diverse stakeholders across functions and geographies.
- Demonstrated analytical thinking and adept problem‑solving skills, with a keen eye for detail and accuracy in managing workflows.
- Solid understanding of the order lifecycle, encompassing the processes from order entry through to shipment and credit handling.
- Experience with SAP (particularly AFS modules) or similar enterprise resource planning systems is highly advantageous.
- Familiarity with logistics and warehouse operations, ensuring insight into supply chain efficiencies and challenges.
- Previous exposure to working closely with international customers, appreciating the nuances of cross‑border trade.
- Fundamental knowledge of import/export regulations and international commercial terms (Incoterms) supports compliance and operational effectiveness.
- FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
JOB PURPOSE
The Customer Operations Coordinator plays a vital role within Burberry's supply chain, acting as the central point of contact to ensure seamless product availability to wholesale clients and retail locations across multiple regions.
This role requires managing the complete lifecycle of orders—from initial entry and processing to final delivery and post‑sale support.
In this fast-paced role, effective communication with both internal teams and external wholesale partners is essential, alongside coordination to resolve challenges and facilitate timely fulfilment.
You will also provide operational backing to the Assistant Manager, contributing to training, process optimisation, and overall team efficiency.
RESPONSIBILITIES
- Account
Management: Manage wholesale customer accounts across various countries within the EMEIA region, ensuring accurate order processing, timely confirmations, and responsive handling of requests including cancellations, returns, and invoicing.
- Coordination with Hub and
- Transportation
Teams: Oversee order shipment progress, liaise with logistics providers to schedule deliveries, and ensure compliance with export procedures tailored to customer specifications.
- Order Tracking and
Communication: Proactively manage and communicate any discrepancies related to product shortages, delays, or changes in scheduling with stakeholders to maintain transparency and customer satisfaction.
- Team Support and
Training: Assist the Assistant Manager in daily operational tasks, support ongoing team training initiatives, and contribute to the continuous improvement of standard operating procedures.
- Wholesale
- Demand
Fulfilment: Aim to maximise product availability for key business events such as store openings and promotions, contributing directly to meeting company sales targets.
- Enhancing
- Communication
Channels: Foster strong relationships with internal departments and external customers, tailoring communication to diverse audiences to effectively address their needs.
- Operational Excellence: Champion innovative approaches to refine processes and reporting mechanisms, demonstrating agility in adapting to evolving business demands.
- Product Knowledge: Maintain in-depth awareness of the product portfolio and upcoming launches to support successful rollouts and anticipate potential supply challenges.
- PERSONAL PROFILE
- Proficient to advanced skills in Microsoft Excel, enabling the production of detailed analytical reports and the interpretation of complex data sets.
- Exceptional verbal and written communication abilities, capable of engaging effectively with diverse stakeholders across functions and geographies.
- Demonstrated analytical thinking and adept problem‑solving skills, with a keen eye for detail and accuracy in managing workflows.
- Solid understanding of the order lifecycle, encompassing the processes from order entry through to shipment and credit handling.
- Experience with SAP (particularly AFS modules) or similar enterprise resource planning systems is highly advantageous.
- Familiarity with logistics and warehouse operations, ensuring insight into supply chain efficiencies and challenges.
- Previous exposure to working closely with international customers, appreciating the nuances of cross‑border trade.
- Fundamental knowledge of import/export regulations and international commercial terms (Incoterms) supports compliance and operational effectiveness.
- FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Education level: None Work experience: 3-4 years
Want to know more about working at Burberry?
- England, United Kingdom of Great Britain and Northern Ireland
- #J-18808-Ljbffr
Customer Operations Coordinator employer: FashionUnited Group
FashionUnited Group is an excellent employer that values its employees by fostering a dynamic and supportive work culture in the heart of Manchester. With competitive salaries, performance-based bonuses, and a generous uniform allowance, we prioritise employee satisfaction and growth, offering ample opportunities for career advancement within the luxury retail sector. Join us to be part of a team that is dedicated to delivering exceptional service while enjoying the vibrant atmosphere of one of the UK's most exciting cities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Coordinator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like FashionUnited Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at FashionUnited Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like FashionUnited Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Operations Coordinator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to FashionUnited Group:This is your chance to really connect with the team at FashionUnited Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at FashionUnited Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with FashionUnited Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show FashionUnited Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at FashionUnited Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
