At a Glance
- Tasks: Lead customer communications and create personalised experiences across campaigns and service touchpoints.
- Company: Join Burberry, a luxury brand known for innovation and style.
- Benefits: Competitive salary, employee discounts, and opportunities for professional growth.
- Other info: Be part of a global team driving impactful customer journeys.
- Why this job: Shape the future of customer engagement with cutting-edge technology and creativity.
- Qualifications: Experience in CRM orchestration and a passion for personalisation strategies.
The predicted salary is between 60000 - 80000 £ per year.
Burberry is seeking a Senior Manager, CRM Orchestration to lead how we orchestrate customer communications across campaigns, journeys and service touchpoints. You will drive lifecycle thinking, partner with Marketing, Data and Retail to deliver connected experiences with Braze and HighTouch at the core.
You will shape orchestration principles, personalisation strategies and scalable programs, influencing across a global organisation while championing experimentation and AI-enabled action.
CRM Orchestration Lead: Lifecycle Journeys & Personalisation employer: FashionUnited Group
FashionUnited Group is an excellent employer that values its employees by fostering a dynamic and supportive work culture in the heart of Manchester. With competitive salaries, performance-based bonuses, and a generous uniform allowance, we prioritise employee satisfaction and growth, offering ample opportunities for career advancement within the luxury retail sector. Join us to be part of a team that is dedicated to delivering exceptional service while enjoying the vibrant atmosphere of one of the UK's most exciting cities.
