At a Glance
- Tasks: Be the friendly face of Oh Polly, helping customers and driving sales.
- Company: Join a fast-growing fashion brand with a vibrant social-first culture.
- Benefits: Enjoy a 50% discount on products, competitive salary, and great perks.
- Other info: Flexible hybrid working, with excellent training and career growth opportunities.
- Why this job: Make a real impact by transforming customer queries into lasting loyalty.
- Qualifications: GCSEs in Maths and English; customer service experience is a plus.
The predicted salary is between 28142 - 28142 € per year.
Founded in 2015, Oh Polly is a fast‑growing, social first fashion brand that creates trend‑driven, high quality premium products. With a focus on innovation, global responsibility, and ethics, we’ve built a combined social following of over 10 million across our brands, including Bo+Tee; our activewear line. Operating across multiple global offices, we are a dynamic team offering ambitious individuals the chance to thrive, grow, and take their careers to the next level.
We’re seeking a dedicated Customer Service Assistant to join our team. You’ll be the crucial link between our customers and the rest of the business. Working directly on the frontline, you’ll drive commercial growth and transform queries into opportunities to build lasting loyalty. We’re looking for a keen problem‑solver, who understands that exceptional service is the engine of a successful brand and can proactively add value at every customer touchpoint.
Key Responsibilities:- Delivering a high standard of support across multiple platforms, including digital messaging, social media, and telephone.
- Supporting customers pre‑sale, sharing product knowledge and driving sales.
- Assisting customers post‑purchase, troubleshooting issues and ensuring efficient resolutions.
- Translating daily customer feedback into actionable insights to support continuous service improvement.
- Escalating complex issues where required.
- GCSEs (or equivalent) in Maths and English.
- Digitally proficient with an impeccable standard of written English.
- Driven by targets, adaptable to change and thrives in a fast‑paced environment.
- Highly organised, punctual, and reliable.
- Previous experience in a customer‑facing environment is preferred, though training and on‑the‑job support will be provided.
- Capable of interpreting and applying company policies and procedures with consistency.
- 50% discount on all Oh Polly, Bo+Tee products.
- Salary: £28,142.40 per annum.
- Learning and Development opportunities.
- Cycle to work scheme.
- An extra day for your Birthday.
- Company Pension.
This Company is an equal opportunities employer. Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
Customer Service Assistant in Bromborough employer: FashionUnited Group
Oh Polly is an exceptional employer that fosters a vibrant and inclusive work culture, offering ambitious individuals the opportunity to thrive in a fast-paced environment. With a strong focus on employee growth, we provide comprehensive training, generous discounts on our products, and a supportive team atmosphere that values innovation and global responsibility. Located in Bromborough, just a short drive from Liverpool City Centre, our employees enjoy convenient access to onsite parking and a range of benefits designed to enhance their work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Bromborough
✨Tip Number 1
Get to know the brand! Dive into Oh Polly's social media and website to understand their vibe and values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Assistant. This will prepare you for those tricky questions during the interview and demonstrate your problem-solving abilities.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows initiative and can give you insider info!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be able to showcase your enthusiasm for the role right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Assistant in Bromborough
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Customer Service Assistant role. Highlight your relevant experience and skills that align with our values at Oh Polly. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively – remember, we’re looking for great written English!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just a few clicks and you’re done!
How to prepare for a job interview at FashionUnited Group
✨Know the Brand Inside Out
Before your interview, take some time to research Oh Polly and its values. Understand their focus on innovation, global responsibility, and ethics. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided exceptional customer service. Highlight how you resolved issues and turned queries into opportunities for loyalty. This is crucial since the role is all about being the link between customers and the business.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice handling various customer scenarios, including complaints and inquiries. This will demonstrate your problem-solving skills and ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training processes, or how customer feedback is integrated into service improvements. This shows that you’re proactive and genuinely interested in contributing to the company's success.
