At a Glance
- Tasks: Engage with guests, solve problems, and create joyful experiences.
- Company: Join the vibrant team at McArthurGlen Group Designer Outlet.
- Benefits: Earn £12.92 per hour plus bonuses, medical insurance, and shopping discounts.
- Other info: Flexible hours and opportunities for growth in a diverse team.
- Why this job: Be the face of our brand and make every guest's visit memorable.
- Qualifications: Exceptional people skills and a proactive attitude are essential.
The predicted salary is between 26700 - 26700 € per year.
We are currently hiring for a Guest Experience Advisor to join our dynamic Guest Experience team at the McArthurGlen Group Designer Outlet in Bridgend! This is a permanent position for 10 hours per week.
This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving. Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.
What You’ll Be Doing...
- Actively engage with guests, addressing inquiries and resolving any issues.
- Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach.
- Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
- Proficiently handle face‑to‑face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
- Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
- Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well‑organised and stocked with guest and brand information.
- Promote a collaborative working environment, prioritising the guest in all endeavours.
Qualifications You’ll Bring ...
- Exceptional people skills and genuinely enjoy exceeding guest expectations.
- The ability to thrive in a fast‑paced setting with customer facing and admin tasks.
- Proactiveness, with the ability to make things happen.
- Proficient IT skills including email, Word and Excel.
- Fluent proficiency in written and spoken English. Any additional language skills would be an advantage.
- Flexibility about working hours to accommodate the full trading hours of the centre on a rota basis.
Additional Information
You’ll receive a competitive base salary, starting at £12.92 per hour, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, shopping discounts, and more. Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisation. Guest experience is ingrained in your professional background, as you have worked in hospitality and customer‑facing roles for most of your career. Over 85% of our employees would recommend us as an excellent place to work. Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels.
At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future. McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact.
Locations
Guest Experience Advisor in Bridgend, Wales employer: FashionUnited Group
At McArthurGlen, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusivity. As a Guest Experience Advisor at our Bridgend Designer Outlet, you'll enjoy competitive pay, a performance bonus scheme, and a range of benefits including private medical insurance and shopping discounts. With opportunities for growth across various departments and a commitment to employee wellbeing, you’ll be part of a dedicated team focused on creating extraordinary moments for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Advisor in Bridgend, Wales
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on McArthurGlen. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with guests, try role-playing common scenarios with friends or family. This will help you feel more confident when it comes to addressing inquiries and resolving issues on the spot.
✨Tip Number 3
Be proactive during your interview! Don’t just wait for questions; bring up your ideas on how to create extraordinary moments for guests. Show them that you’re not just a candidate, but someone who’s ready to make a difference from day one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for roles that match your skills and passion for guest experience.
We think you need these skills to ace Guest Experience Advisor in Bridgend, Wales
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest experience and how you enjoy meeting new people.
Tailor Your Application:Make sure to tailor your application to the Guest Experience Advisor role. Highlight your relevant skills and experiences that align with what we’re looking for, like your exceptional people skills and problem-solving abilities.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our amazing team there!
How to prepare for a job interview at FashionUnited Group
✨Know the Company
Before your interview, take some time to research McArthurGlen and its values. Understanding their commitment to guest experience and diversity will help you align your answers with what they’re looking for. Plus, it shows genuine interest!
✨Showcase Your People Skills
As a Guest Experience Advisor, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve gone above and beyond to exceed customer expectations. This will demonstrate your exceptional people skills.
✨Be Ready for Role-Play
Expect some role-playing scenarios during the interview. Practice handling common guest inquiries or complaints. This will not only showcase your problem-solving abilities but also your proactive approach to ensuring everyone leaves happy.
✨Highlight Your Flexibility
Since the role requires flexibility in working hours, be prepared to discuss your availability. Emphasise your willingness to adapt to the centre's trading hours and how you can contribute positively to the team’s dynamic.
