Floor Manager (Coach) - Birmingham Outlet Resorts World
Nike Birmingham Outlet Resorts World is looking for a Floor Manager (Coach) FULL TIME 40 HRS to join our team and provide world-classservice to the consumer:
What you bring:
Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.
Our Coaches specialize in one business area but will support cross-functionally, this vacancy is for a Service Coach:
COMMERCIAL
Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store
Being responsible for monthly initiative launches
Using our reporting tools to make the best commercial decisions
Achieving accurate inventory to fulfill digital orders
ATHLETE EXPERIENCE
Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
Leading team Engagement on NIKE Community Ambassador activities
Partnering with senior store leadership, you will oversee the hiring processes including onboarding
Being responsible for store scheduling
Working collaboratively with store team to implement & maintain a positive NIKE culture
CONSUMER EXPERIENCE
Leading by example and the delivery of our sales floor service and bring the consumer journey to life
Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
Completing specific training and share completion with athlete services
Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership
What you get:
One of the best compensation and benefits packages in the industry
Opportunity for quarterly performance-based bonus
A supportive team that values
A career at a company at the forefront of the sports and fashion industry
Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor
Qualifications:
Advanced exposure to Retail and People Management with the demonstrated ability in leading a shop floor (or department) which creates a unique customer experience
Past exposure to impacting business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management
Ability to identify core areas of training and conduct in-person learning activities whilst tracking the progress of a cohort.
Proven ability to utilize tools for conflict resolution and employee coaching and counseling
Availability
Flexible with scheduling and available to work Full Time retail hours which may include day, evening, weekends, and/or holidays, based on department and store/company needs
* Please note that relocation support is not provided for this role
Want to know more about working at Nike Inc.?
Job Title:
Floor Manager (Coach) - Birmingham Outlet Resorts World
England, United Kingdom of Great Britain and Northern Ireland
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Floor Manager (Coach) - Birmingham Outlet Resorts World employer: FashionUnited Group
At REISS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Located in the vibrant area of Islington, our team enjoys a supportive environment with ample opportunities for professional growth and development, alongside competitive benefits that enhance work-life balance. Join us to be part of a forward-thinking company that values your contributions and empowers you to achieve your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager (Coach) - Birmingham Outlet Resorts World
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How to prepare for a job interview at FashionUnited Group
✨Know Your Manufacturing Processes
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