At a Glance
- Tasks: Build strong client relationships and deliver a personalised Burberry experience.
- Company: Join the iconic Burberry team at Selfridges Birmingham.
- Benefits: Flexible part-time hours with opportunities for growth in luxury retail.
- Other info: Work in a dynamic environment that values creativity and diversity.
- Why this job: Be a brand ambassador and inspire clients with your passion for fashion.
- Qualifications: Experience in premium customer service and a love for luxury fashion.
The predicted salary is between 12 - 15 £ per hour.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
We are hiring a Part‑Time Client Advisor to join our Burberry team at Selfridges Birmingham, working 32 hours per week until 28/08/2027. In this role, you will build meaningful relationships with both new and existing clients, delivering a personalised and elevated Burberry experience that supports commercial success. Reporting to the store management team, you will act as a brand ambassador, inspiring clients through your passion for fashion, craftsmanship and luxury. This role is central to creating a welcoming, high‑performing and client‑focused retail environment.
RESPONSIBILITIES- Build strong, long‑term client relationships through personalised and engaging service.
- Inspire clients by confidently sharing Burberry’s heritage, products and styling expertise.
- Drive individual and store performance through a commercial and client‑first mindset.
- Demonstrate in‑depth product knowledge to support styling, storytelling and selling.
- Maintain consistently high standards of service, presentation and professionalism.
- Collaborate with colleagues and management to support team and store success.
- Experience delivering premium customer service within retail, hospitality or a service‑led environment.
- A genuine passion for fashion, luxury and creating memorable client experiences.
- Strong communication skills with the ability to engage a diverse client base.
- Confident in styling, selling and advising clients in a considered and authentic way.
- Commercially aware, proactive and motivated to contribute to shared goals.
- Flexible and adaptable, with availability to work a part‑time retail rota.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Client Advisor, 32hrs - Birmingham Selfridges employer: FashionUnited Group
At Burberry, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to unleash their creativity and passion for luxury fashion. As a Client Advisor at our Selfridges Birmingham location, you will enjoy the benefits of working in a dynamic retail environment that values personal growth, offers extensive training opportunities, and encourages collaboration among a diverse team. Join us in our mission to redefine sustainable luxury while building meaningful relationships with clients in a supportive and inspiring atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor, 32hrs - Birmingham Selfridges
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Burberry's history, values, and products. This will not only impress your interviewers but also help you connect with their mission of creativity and luxury.
✨Tip Number 2
Practice your people skills! As a Client Advisor, building relationships is key. Role-play with friends or family to get comfortable engaging with different types of clients and showcasing your passion for fashion.
✨Tip Number 3
Show off your styling expertise! Prepare some outfit ideas or product pairings that reflect Burberry’s aesthetic. This will demonstrate your ability to inspire clients and provide that elevated experience they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Burberry team and ready to contribute to their success.
We think you need these skills to ace Client Advisor, 32hrs - Birmingham Selfridges
Some tips for your application 🫡
Show Your Passion:Let your love for fashion and luxury shine through in your application. We want to see how you connect with Burberry's heritage and values, so don’t hold back on sharing your enthusiasm!
Tailor Your CV:Make sure your CV highlights relevant experience in retail or customer service. We’re looking for those who can deliver premium experiences, so align your skills with what we value at Burberry.
Craft a Personal Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Client Advisor role. Be personal, engaging, and specific about how you can contribute to our team and enhance client relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your commitment to joining the Burberry family!
How to prepare for a job interview at FashionUnited Group
✨Know Your Burberry
Before the interview, dive deep into Burberry's history, values, and product lines. Understanding their heritage and what makes them unique will help you connect with the brand during your conversation.
✨Showcase Your Passion for Fashion
Be ready to discuss your love for fashion and luxury. Share personal experiences or stories that highlight your enthusiasm and how it aligns with Burberry’s mission to inspire clients through creativity.
✨Prepare for Client Scenarios
Think of examples from your past experiences where you've built strong client relationships or delivered exceptional service. Be prepared to discuss how you would handle various client interactions in a retail environment.
✨Demonstrate Team Spirit
Burberry values collaboration, so be sure to express your ability to work well with others. Share instances where you’ve contributed to team success and how you can support your colleagues in achieving shared goals.
