At a Glance
- Tasks: Lead a dynamic team to achieve sales goals and elevate customer experiences.
- Company: Join the iconic fashion brand, Michael Kors, known for creativity and innovation.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Embrace a culture of performance and accountability while having fun!
- Why this job: Be part of a fast-paced environment where your passion for fashion can shine.
- Qualifications: Retail management experience and a knack for inspiring teams.
The predicted salary is between 30000 - 40000 € per year.
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
The Sales Supervisor is responsible for achieving personal and store sales goals, coaching and leading the team to deliver elevated Customer Experience, both in store and virtually, and handling daily challenges with Speed, Energy and Optimism.
Major Responsibilities include but are not limited to:
- People
- Inspire, lead and coach the store team to create a culture of performance delivery and accountability.
- Support the Management Team in training and developing the store team as well as onboarding new joiners.
- Provide feedback to support Management Team in evaluating and boosting performance of each Jet Set Ambassador.
- Ensure image and grooming standards are aligned with brand policy.
- Practice and role model the company behaviours, ensuring effective use of the behaviour tool kit.
- Service
- Lead the team of Jet Set Ambassadors to ensure they are prioritising exceptional customer experiences to drive loyalty and repeat business both in store and through Virtual Shopping.
- Ensure Jet Set Ambassadors maintain client communication through utilising all available tools and a variety of channels.
- Proactively manage client database and utilise information to increase sales.
- Maintain floor presence and lead by example through elevated customer experience and Service.
- Leading
- Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues, empowering the teams to make decisions in the customer’s best interest.
- Meet and exceed sales goals holding self and team accountable for the results.
- Analyze reports, and develop action plans to ensure expectations are met or exceeded.
- Track and communicate business results and opportunities, driving sales and product knowledge.
- Ensure sales and unit goals and all relevant KPIs are set for Jet Set Ambassadors and communicated effectively.
- Operations
- Support Management Team to ensure store maintenance and auditing programme is aligned to Brand standards.
- Ensure loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss, collaborating with SM, ASM and LPRM.
- Collaborate with DVM to implement and maintain all visual merchandising directives and ensure execution of effective strategies.
- Ensure all the Company Communication Platforms are used effectively and relevant actions taken.
- Technology Proficiency: Highlight the importance of leveraging technology for inventory management, sales analysis, and customer engagement.
Job Requirements:
- Relevant proven retail and management experience with a fast-paced retailer.
- Technology proficient, knowledge and use of leveraging technology to drive sales and customer experience.
- Able to work and thrive in a fast-paced retail environment keeping a positive attitude and maintaining Speed, Energy and Optimism.
- Proficiency in Retail Math, KPIs and Microsoft Office, Fluent English.
Sales Supervisor in Bicester employer: FashionUnited Group
Michael Kors is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and passion for fashion thrive. As a Sales Supervisor, you will benefit from comprehensive training and development opportunities, empowering you to lead a dynamic team while delivering outstanding customer experiences. Located in the heart of England, our store offers a fast-paced environment that encourages personal growth and collaboration, making it an ideal place for those seeking a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Supervisor in Bicester
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Michael Kors' values and vibe. This way, you can show how your passion for fashion aligns with their mission and how you can contribute to that positive energy.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can lead and inspire a team, just like the Jet Set Ambassadors, and be ready to share examples from your past experiences.
✨Tip Number 3
Show off your tech skills! Be prepared to discuss how you've used technology in previous roles to boost sales or enhance customer experience. Highlighting your proficiency can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the Sales Supervisor role.
We think you need these skills to ace Sales Supervisor in Bicester
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! We want to see how your personal style and enthusiasm align with our brand. Share any relevant experiences that highlight your creativity and connection to the fashion world.
Highlight Your Leadership Skills:As a Sales Supervisor, you'll be leading a team, so make sure to showcase your leadership experience in your application. We’re looking for examples of how you've inspired and coached others to achieve their goals. Don’t hold back on those success stories!
Be Data Savvy:Since the role involves analysing sales reports and KPIs, it’s crucial to demonstrate your proficiency with numbers. Mention any experience you have with retail math or using technology to drive sales. We love candidates who can leverage data to boost performance!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at FashionUnited Group
✨Know Your Fashion
Make sure you’re up to speed with the latest trends and collections from Michael Kors. Being able to discuss their products and how they fit into the current fashion landscape will show your passion and knowledge, which is key for a Sales Supervisor role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you inspired others or resolved conflicts. This will demonstrate your ability to coach and motivate the Jet Set Ambassadors effectively.
✨Emphasise Customer Experience
Be ready to discuss how you’ve prioritised customer service in previous roles. Share specific strategies you’ve used to enhance customer loyalty and satisfaction, as this aligns perfectly with the responsibilities of leading a team to deliver exceptional experiences.
✨Familiarise Yourself with Technology
Since technology plays a big role in driving sales and customer engagement, brush up on any relevant tools or software you’ve used. Be prepared to talk about how you’ve leveraged technology in retail settings to improve performance and efficiency.
