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For Companies At a Glance
- Tasks: Lead the shop floor, ensuring top-notch customer service and sales performance.
- Company: Join the iconic Tommy Hilfiger brand in a vibrant retail environment.
- Benefits: Competitive pay, flexible hours, and a supportive team culture.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be a key player in delivering an exceptional shopping experience.
- Qualifications: Experience in retail management and a passion for luxury brands.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable. To deliver this, we strive to hire individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution. The Floor Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their team through their passion and belief in our brands.
Responsibilities
- Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
- Support the management team managing all personnel, product and merchandising functions, business processes and results for their store.
- Communicate with staff daily their individual sales goals, key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve.
- Hold ‘one minute meetings’ at the end of employees’ shifts; summarise their performance results, provide constructive feedback and recognition.
- Execute and model company established best practices in Customer Service, Store Operations, Loss Prevention, and Point of Sale.
- Achieve company standards/goals for personal sales results: sales vs. budgets, sales per hour and units per transaction.
- Respond to and communicate with the Store Manager on all competitors, community information that could impact company business.
- Focus staff on the importance of quality relationships with internal and external customers.
- Effectively manage customer complaints in a timely and effective way.
- Analyse store level reports and create action plans to improve results.
- Effectively communicate with the Store Manager regarding day-to-day operational issues of the store.
- Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.
About You
- You’ll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
- You’ll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
- You’ll be an effective communicator with the ability to build relationships with ease.
- You’ll be a team player who recognises and celebrates the contributions and achievements of others.
- You’ll be confident in giving feedback that promotes positive behavioral change.
- You will work well with change, being able to quickly adapt and work with pace.
- You will be energetic and authentic showing a clear presence on the shop floor.
- You’ll approach all issues with a ‘can do’ approach and act with initiative to find in store solutions.
What We Offer
At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates – both at home and at work.
Equal Opportunity Employer
PVH Corp. or its subsidiary is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.
Location: England, United Kingdom of Great Britain and Northern Ireland
Floor Manager, Tommy Hilfiger Kids & Women's Bicester Village employer: FashionUnited Group
Contact Detail:
FashionUnited Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager, Tommy Hilfiger Kids & Women's Bicester Village
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Tommy Hilfiger’s values and products. This way, you can show how your passion aligns with their mission and how you can contribute to that first-class experience they’re after.
✨Tip Number 2
Practice your people skills! As a Floor Manager, you’ll need to inspire your team and build relationships with customers. Role-play common scenarios with friends or family to boost your confidence in handling customer complaints and giving feedback.
✨Tip Number 3
Show your entrepreneurial spirit! Think of ways you can improve store operations or enhance customer service. Bring these ideas to the table during your interview to demonstrate your initiative and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to embrace the fast-paced retail environment.
We think you need these skills to ace Floor Manager, Tommy Hilfiger Kids & Women's Bicester Village
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brand shine through. We want to see that you live and breathe the values of Tommy Hilfiger and are excited about delivering top-notch customer service.
Tailor Your Experience: Make sure to highlight your previous supervisory roles and people management experience. We’re looking for candidates who can resolve conflicts and inspire their teams, so share specific examples that showcase these skills.
Be Authentic: We value authenticity, so don’t be afraid to show your true self in your application. Share your unique approach to problem-solving and how you adapt to change, as this will resonate with our entrepreneurial spirit.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at FashionUnited Group
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Tommy Hilfiger’s values and product lines. Familiarise yourself with their latest collections and any recent news about the brand. This will show your genuine interest and help you connect your experience to their ethos.
✨Demonstrate Leadership Skills
As a Floor Manager, you'll need to lead by example. Prepare examples from your past roles where you've successfully managed a team or resolved conflicts. Highlight how you inspired your team to achieve sales goals or improve customer service.
✨Showcase Your Customer Service Passion
Retail is all about the customer experience. Be ready to discuss specific instances where you went above and beyond for a customer. This could be resolving a complaint or creating a memorable shopping experience that aligns with the brand's standards.
✨Prepare for Situational Questions
Expect questions that assess how you handle real-life scenarios on the shop floor. Think of situations where you had to adapt quickly or implement changes. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.